Position Summary:

Specialist position in the Chargeback Department. This position will make sure that all Chargebacks are processed correctly and on time according to Chargeback Department policies

Essential Job Functions:

• Title: Job Description – Chargeback Specialist. 
•  Review and post claims
• Audit claim creation for accuracy
• Edit assignment numbers on the AR aging relating to deductions, credits or repayments
• Monthly report of repayments received
• Manage Freight Violations log
• Train new hires - Backup
• Point of contact for questions, issues, research requested by internal Collections department
• SAP testing
• Monthly assignment reconciliation
• Ensure damage credits are being handled by each A/R clerk
• Review and add remarks to Weekly Amazon Claim Status report
• Commissions (monthly): Calculate commissions, submit invoices for approval, create commission accrual
  claims
• Penalty accrual (monthly): Audit claims for blank category or claim reason coding and create true up claims for
  accrual
• Journal entry & Schedule for Spoils reserve
• Follow up with Operations/Customer Operations for approval of outstanding claims
• Impose claim escalation policy
• Escalate, suggest resolution, and manage ongoing customer issues needing resolution
• Innovate or suggest department process/procedure improvements or changes
• One on one meetings with A/R clerks to go over workload and progress
• Create and/or update Standard Operating Procedure’s documents
• Create and manage tasks on ClickUp

Position Requirements:

• SAP experience preferred
• Intermediate Excel 
• High school diploma is required
• Some college education (especially accounting) preferred
• Must be detail oriented and able to work in a fast-paced, high-volume environment in an efficient manner
• Positive attitude and willingness to learn
• Good communicator, not afraid to ask questions, follow up and problem solve
• Good verbal & written communication skills (Writing sample will be required)
• Must be a team player and willing to assist other team members and various departments                            
• Must be able to recognize and meet deadlines and volume goals (must be results oriented)
• Must be able to work independently with minimal supervision
• Must be able to research, problem solve and identify solutions
• Ability to multitask and appropriately prioritize

Pay Range: $25/hr

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