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Operations Agent at Menzies
Orlando, United States


Job Descrption

Essential Duties and Responsibilities:

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

  • Coordinate and assign gates for inbound and outbound aircraft
  • Perform weight and balance calculations for outbound flights
  • Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.
  • Monitor station radio to communicate between CS agents and ramp agents
  • Provide accurate flight information to ground crew and flight crew
  • Ensure paperwork is completed perfectly
  • Complete necessary training for operations
  • Complete daily, weekly, monthly audit requirements as regulated by the airline
  • Maintain and update RSMS reporting for all flights
  • Update flight information through FIDS system
  • Complete other duties pertaining to operations as requested by the general manager or his designee
  • Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
  • Any additional responsibilities by your direct supervisor/manager

Required Skills:

  • Must be able to speak, read, write and understand English
  • Must be able to lift 35 lbs.
  • Must be able to work under pressure
  • Must be able to pass minimum training requirements and recertify on a quarterly basis
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Proficient in Microsoft Office products, to include Excel and Outlook
  • One (1) year previous experience in an airline operations environment or dispatch-related environment preferred
  • Must pass pre-employment medical and drug test

Must be able to pass a ten-year background check as required by US Customs.


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