Essential Duties and Responsibilities:

• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
• Trains employees on specifics or assigns employees to work with an experienced representative.
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
• Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
• Promptly handles all customer service complaints with a focus on positive resolution.
• Supervise Lead Agents; allocating agent resources as needed.
• Ensure that personnel adhere to established company safety regulations.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification label, aircraft loading manifest, and baggage and cargo routing tags.
• Assist in all areas of the operation.
• Operate various pieces of ground support equipment.
• Other duties as assigned.

Required Skills:

• Must be at least 18 years of age.
• Ability to supervise up to 10-15 agents.
• Maintain a valid driver’s license, with a good driving record.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Must be available and flexible to work variable shifts including nights, weekends, and holidays.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must have strong verbal and written communication skills.
• Knowledgeable of computer software programs.
• Work is done indoors and outdoors. Must be comfortable working in all weather conditions.
• Must be able to speak, read and write in English proficiently.
• Must pass pre-employment drug test.
• Capable of lifting up to 75 lbs.

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic