Account/Customer Success Manager at SupportYourApp
Kyiv, Ukraine
Job Descrption
If you're ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we've got a spot for you đŻ
Weâre looking for a responsible and proactive Account Manager who will be responsible for building strong and effective relationships with both a client and a team. Youâll meet exciting challenges, and will constantly grow in technology and the international environment.
What You Will Do:
Take part in the new clients' integrations;
Simultaneously work with clients from a diverse list of industries;
Maintain constant communication with annotation teams and clients;
Monitor annotation quality, and team discipline and ensure corporate culture within the team;
Keep track of key metrics to measure the success of the clientâs request and the team, and identify areas for improvement;
Gather feedback from the client and share it with the internal team to improve delivered labeling services;
Proactively mediate and resolve any clients' and annotators' concerns or issues etc.;
Train annotation teams and supervisors.
What We Need:
Fluent English and Ukrainian;
1.5+ years of experience in tech service industry;
Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
Proven ability to take responsibility;
Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
Analytical and problem-solving skills, with a strategic approach to account management;
Innovation mindset and the ability to be flexible and adjust to the changes.
Will be a great plus:
Experience as a Team Lead or Supervisor in IT outsourcing companies;
Desire to advance in AI & annotation services;
Good sense of humor đ
We offer:
Competitive monthly rate in USD;
Business hours;
Opportunity to work remotely;
Greenhouse conditions for self-development;
Financial and professional growth;
Amazing team connectivity;
Paid intensive training and trial period;
Great management with no bureaucracy.
Who are we?
Machine Learning (ML) is setting a new milestone for the future of technology development. Data is the most vital resource for any AI-boosted application.
Building on this idea, Label Your Data has been providing high-quality, secure, and flexible data annotation services for any industry, including Retail & E-commerce, Security, Fintech, Health Care, Real Estate, Autonomous Vehicles, Insurance, and Robotics since 2019.
Weâre a growing company aiming to create state-of-the-art, reliable, and tech-driven data annotation solutions for businesses all over the world. The safety of our clientâs data is our priority.
Ready to weave your magic into the world of AI and data? ⨠Send us your CV in English pointing out your outstanding skills, and let the adventure begin.
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