Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. This role has become available due to an internal project which estimates to take around 12 months. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button!

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Assist customers with product selection, pricing, and availability information
• Process orders, returns, and exchanges in an efficient and professional manner
• Collaborate with internal teams to resolve customer issues and complaints
• Maintain up-to-date knowledge of company products, policies, and procedures
• Identify opportunities to enhance the customer experience and provide feedback to management

Requirements

• Proven experience in a customer service role, preferably in the building materials industry
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficient in using customer service software and tools
• Ability to multitask and prioritize workload effectively
• High attention to detail and accuracy in all aspects of work

Benefits

25 days annual leave + bank holidays
Sick Pay
Income Protection
Critical Illness
Life Assurance
Rewards/Discount Platform
HealthCare Cash Plan
Pension Contributions
Free Onsite Parking
Cycle to work Scheme

Working Hours: Monday to Thursday 8:30am - 5pm, Friday (Rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.

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