Company Description
A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.
Job Description
As a Conference Services Manager, you will play a vital role in ensuring the seamless execution of high- level retreats, meetings, and events hosted within our resort. You will serve as the main point of contact for clients, coordinating all aspects of their event from the initial planning call to post-event evaluation. With a focus on exceptional customer service and meticulous attention to detail, you will work closely with internal departments and external vendors to deliver memorable experiences that exceed our guests' expectations and uphold the reputation of our hotel as a premier venue for corporate gatherings.
Qualifications
Key Responsibilities:
Collaborate with clients and internal departments to plan and execute all aspects of the event, including meeting room setup, audiovisual equipment, catering needs, activities, and accommodations.
Create detailed banquet event orders and timelines to ensure smooth execution and timely delivery of services.
Upsell additional services and amenities to enhance the event experience and maximize revenue opportunities.
Coordinate with external vendors and suppliers to fulfill client requests for additional services, such as decor, transportation, and entertainment.
Serve as the main point of contact for clients and vendors during the event, addressing any issues or concerns promptly and effectively.
Gather feedback from clients and attendees to evaluate the success of the event and identify areas for improvement.
Document event details, including attendance, revenue, and client satisfaction, to inform future planning and decision-making.
Qualifications:
Bachelor's degree in Hospitality Management, Event Planning, or a related field (preferred).
Strong customer service orientation with excellent communication and interpersonal skills.
Proficiency in Salesforce/Delphi, Opera software and Google Suite preferred.
Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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