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Branch Manager at Window Nation

, United States

Job Descrption

One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Branch Manager, Installation Services oversees the entirety of their branch’s installation program. The Branch Manager is responsible for pipeline management, inventory efficiency, expense control, staff development, best practices and SOP implementation and execution, change management and customer experience.

Core Role Responsibilities

Lead, develop and manage direct reports; create a culture routed in impeccable customer support and a drive for results
Inspire excellence; embody our Core Values
Recruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators
Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
Manage branch expenditures within budget guidelines
Analytically review branch data and information; provide and execute on solutions when needed
Maintain positive customer relationships; identify, monitor, and manage customer service standards
Collaborate with the regional team to identify, develop, and implement best practices and SOPs
Other duties as assigned

Basic Qualifications

7+ years of service industry experience; experience with service and installation programming preferred
Minimum of 5 years of progressive leadership experience
Driving record that meets company’s insurance standards

Preferred Qualifications

Post-secondary education in Business Management or related field
Evidence of continuing education in leadership and business management
Ability to accurately measure the dimensions and determine installation processes for windows and doors
Knowledge of applicable building codes and construction techniques
Previous work experience recruiting independent contractors
High proficiency-level in Microsoft Office Suite
Expertise in CRMs; Salesforce or MS Dynamics experience a plus
Demonstrated success in deadline-driven and high-pressure environments

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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