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Assistant Service Manager at Transwest
Brighton, United States
Job Descrption
We offer a full benefits package for eligible employees including:
- Medical, Dental, Life, and Disability Insurance
- 401(K) with company match beginning on your first contribution
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- And an Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Manage and directly supervisor shop staff including Administration, Foreman, and Service Writers
- Assist Service Manager in training personnel.
- Perform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
- Assist Service Manager in resolving customer complaints and general customer relations.
- Schedule, assign, and supervise work with the objective of maximizing the balance of quality, productivity, and profit.
- Supervise maintenance of tools and shop equipment.
- Customer relations including maintaining relationships with current customers.
- Quality Assurance – Review estimates and actual repair time.
- Labor Pricing.
- Initial and on-going training and support of all service personnel.
- Actively engage Service Manager and participate in annual marketing plan and budget for the shop.
- Involved in regular monitoring of actual performance to plan and determine reasons for variance.
- Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
- Ensure all policies and procedures are being followed to maintain Elite Certification.
- Carry out established company policies and procedures.
- Perform other duties as assigned by the Service Manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Sit or stand for prolonged periods of time.
- Climbing in and out of vehicles.
- Occasional stooping and bending.
- Ability to lift/push/pull up to 45 lbs.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Minimum 5 years’ HD service experience
- Dealership experience preferred.
- Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
Job Details
- Type: Salary
- Compensation Range: $80,000.00 to $90,000.00
- Bonus Eligibility: Yes, commission
- Reports To: Service Manager
- Shift: Mon-Sat, appx 8am – 6pm, variable schedule
- Closing Date: When Filled
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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