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Service Writer at Transwest
Frederick, United States
Job Descrption
We Offer A Full Benefits Package for Eligible Employees Including:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- And an Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Listen to the customer description of the problems or service needed.
- Determine the type of service required and prepare a service order.
- Engage in upsells and promotions for additional equipment and services.
- Obtain customer authorization and signatures for all repairs.
- Present the repair order to Foreman for dispatch.
- Prepare and present the customer with quotes for all repairs.
- Communicate with the customer and Foreman during repairs.
- Work with the Foreman to ensure the repair is completed.
- Prepare and invoice Repair Order (RO).
- Contact the customer for pick up or delivery.
- Ensure that Secured Payment is made prior to releasing serviced vehicles.
- Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
- Answer service calls.
- Additional duties as assigned.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Required to perform work inside and outside, in all-weather situations, at the shop division location.
- Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
- Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 80 lbs.
- Must be able to operate simple to complex and heavy-duty machinery.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High School diploma or equivalent.
- Valid driver's license.
- Good standing MVR.
- Ability to obtain a CDL within 90 days of employment (diesel service department).
- Ability to multi-task.
- Detail oriented.
- Previous experience as a service writer or advisor required.
- Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
- Heavy and medium duty truck industry experience is a plus.
- Excellent verbal and communication skills.
- Ability to work any shift, including nights.
- Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Hourly
- Compensation Range: $22.00 - $28.00 + commissions
- Bonus Eligibility: Yes – Based on Technical Performance
- Reports To: Service Manager
- Shift: First Shift
- Closing Date: When Filled
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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