About Veho
Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
About the Role:
The Sr. Operations Manager will play a vital role in the overall success of a regional hub by leading employee activity to achieve performance goals and KPIs. You will oversee the regional sort facilities and driver launch operations while coaching, mentoring, and directing supervisors and associates. You will also manage the operation’s P&L, lead logistics oversight, and focus on process improvement. Additionally, you will ensure safety in the warehouse, including championing OSHA compliance and appropriate reporting.
What you will do:
Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
Coach, train, and guide supervisors and associates in forwarding career progression
Use data and collaborate with the General Manager to identify and execute process improvements for the operation
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
Champion OSHA compliance and track incidents within markets
Work cross-functionally to hire, retain, coach, and develop employees within the operation
Actively participate in client retention and acquisition of new clients for your market
Ability to identify and execute on expanding market share
Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)
Required Qualifications:
Bachelor's degree from a four-year college or university, or 6-8 years experience in warehouse operations management
Minimum of 4-5 years leading and managing a team of direct and indirect reports 6+ years of complex logistics operations, including warehouse, inventory, and last-mile delivery experience
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Knowledge of Lean or Six Sigma Methodologies
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent written/oral communication skills
Advanced analytical skills--experience with Excel/Google sheets (Vlookups, Pivot Tables, etc.)
Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
Willingness to work flexible schedules, including weekends, holidays, and evenings
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
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