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Service Desk Analyst (Hospitality) at Wanstor
London, United Kingdom
Job Descrption
Service Desk Analyst (Hospitality)
Department: Service Desk - Hospitality
Employment Type: Full Time
Location: Wanstor London
Compensation: £25,000 - £29,000 / year
Description
Service Desk Analyst
We are looking for enthusiastic Service Desk Analysts to join our growing team!
As a Service Desk Analyst you will help to ensure the smooth running of IT operations at customer sites. You will take ownership of and manage all requests, managing the process using ITIL Standards through to successful completion. Being the face of Wanstor you will need to make sure that you remain professional and provide a high level of customer service is provided at all times.
Service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role at Wanstor is the gateway to internal moves into 2nd and 3rd line, Networking, Infrastructure, Security, Development, Team Leading, Project Management and beyond. It will equip you with the skills and experience to fast-track your development into a future leader, whichever stream you choose to follow.
Key Responsibilities
- Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
- Logging calls using service desk tools and ITIL processes, working within these frameworks to deliver customer service levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s
- Maintaining good customer relations, including visiting sites within the greater London area+ Managing user accounts within Office365 and allocating licenses
- Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed+ Using remote tools such as MDM, Remote control, & Chat to resolve user requests+ Deploying PC’s through Windows Autopilot and Intune
- Setting up and configuring Windows based PCs and laptops.
- Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones)
- Attending office moves and new site openings for hospitality customers
About You
You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -- IT support experience at a 1st line level
- Knowledge of ITIL, incident, problem and change management.
- Experience taking responsibility and ownership of stakeholders and projects
- A desire to provide excellent, proactive, customer service
- Well organised, able to multitask and work autonomously
- Positive and energetic
What we offer you
Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:- 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
- We have regular lunch and learns from staff and external speakers
- We offer everyone 5 days a year to learn something new
- We provide 2 days to volunteer
- We are a friendly team and have several team events throughout the year organised by our social team
- We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
- Vitality health, to make sure you are at your best
- Monthly service desk bonuses
- Hot skills bonuses for successfully passing IT related exams
Complete form below to directly Send your CV / Linkedin Profile to Service Desk Analyst (Hospitality) at Wanstor.
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