Company Description
Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses.
We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.
An exceptional track record of growth and innovation is driven by our core values of: Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.
Read more about us and available career opportunities here:
Wealth, accountancy and business advisory services | Evelyn Partners
Job Description
Job purpose
The Unified Comms Engineer is responsible for the administration, performance, and operational improvement of our Unified Communications systems. Working with internal colleagues and 3rd party partners, they will ensure that our Contact Centre and Colleague communication systems (Telephony, Conferencing and Mobile Phone) are available and the BAU incident/requests are resolved within SLA.
Key Responsibilities
Providing Level 3 support for MS Teams environment, including voice, video, contact centre services.
Troubleshooting of MS Teams voice issues, including but not limited to inability to complete calls, headset issues, incorrect account policy, delegation etc. and working with support teams to resolve and offer guidance.
Working with the End User Computing manager and 3rd party partners to deliver continuous improvements as per business requirements.
Providing relevant training for Business Champions and end-users in relation to operational support.
Updating and maintaining support and Standard Operating Procedure documentation.
Qualifications
Key Skills, Competencies and Experience
- Experience in delivering MS Teams Telephony solutions, and management of the platform.
- Experience working with SIP communications, working with SIP providers, and troubleshooting such issues.
- Knowledge of troubleshooting/administering SBC’s
- MS teams call recording application experience (i.e. AudioCodes).
- Experience is supporting cloud-based PBX / contact centre applications/solutions (i.e. Anywhere 365).
- Experience in creating IVR solutions.
- Knowledge if administering and maintaining MS teams room conferencing devices, specifically Poly (HP) devices.
- Microsoft PowerShell scripting experience with a focus on telephony
- Corporate Mobile phone, including call recording management experience.
- Experience in working with 3rd Party Suppliers and relationship management of suppliers.
- Experience in working with Business users to capture Business requirements, translating these into technical deliveries.
- Excellent verbal and written communication skills and interpersonal skills, including ability to train others.
- Working knowledge of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting.
- Experience with troubleshooting and incident diagnosis of computer networking and telephony systems.
- Must be highly organised, detail-oriented, self-motivated, and able to work with little supervision.
Professional Qualifications and Education
- Industry recognised qualifications
- Experience with ITIL Processes
- ITIL Foundation certificate
- Good knowledge of agile processes
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
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