Responsibilities

• Technical knowledge to perform primary level of technical support for all audio-visual related exhibits, administered through rounds performed twice daily as scheduled.
• Familiarity of technical components and devices comprising NAI’s interactive exhibits and audio-visual exhibit systems, including computers, microelectronics, electronic, and electro-mechanical devices.
• Upkeep of comprehensive technical instruction manuals, maintenance logs, warranty information and all other related documentation for reference use by Audio Visual Technology section staff.
• Maintain an organized, clean, and well stocked technical/maintenance shop used for in-house service and repairs. Internal and External team and Business Partner support. Meetings and special events including weekends and after hours.
• Provide a positive, friendly, and professionally congenial attitude to requesting support staff and attendees of meetings and special events where tech support is required.
• Determine, advise, and guide AV tech team to use appropriate AV equipment and systems, best practices for setup, operation, and breakdown, and guidance on any foreseeable technical issues.
• Administer the AV Technology request forms that route through Aquarium Salesforce system and insure timely concise, and friendly communication securing the scheduling detail.
• Contact and work with outside technical contractors.
• Daily contact with staff of all levels (front line to Sr. Management) is part of the daily function of this position.
• Daily contact mentoring and guiding team of AV Technology Specialists.
• Must be able to listen, comprehend and communicate in a helpful and non-confrontational manner in this diverse environment.
• Must be able to maintain a high level of professionalism and control in a results-oriented work environment.
• Mentor student interns from youth programs such as Urban Alliance and Building Steps.

Requirements

• Bachelor's degree preferred.
• A minimum of 5-7 years of Audio-Visual equipment operation and maintenance or similar experience required.
• Excellent computer skills, to include Microsoft Office
• Working knowledge of current innovative audio-visual technologies and applications.
• Expert knowledge in operations and management to foster a customer service centric culture, as well as, a culture of learning, sharing, cooperation, and teamwork that serves to organize repeatable processes to improve efficiency throughout the organization.
• Must have excellent organization skills, strong attention to detail, and the ability to prioritize multiple projects and work requests, often against tight deadlines.
• Excellent judgment and professionalism; must be comfortable building and maintaining relationships with internal and external customers at all levels.
• Ability to work well in a fast-paced environment, under pressure and have the ability to address issues that arise on-site with ease.
• Flexibility to adapt schedules to meet operational needs on minimal notice.
• Certified Technology Specialist (CTS) certification or similar.

Emerson  

OKX  

Daniel J Edelman Holdings  

Crypto.com  

DP World  

Doctify  

Sanofi  

Firmenich  

PXGEO  

Justlife