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TrueCommerce is seeking an individual for an Implementation Support Specialist role who has 2-3 years' experience performing and coordinating project tasks for software implementations (EDI). Experience with NetSuite, QuickBooks, SAP, or Acumatica is preferred.
The Implementation Support Specialist works within a team of professionals responsible for implementing partner add-ons for TrueCommerce clients. This role acts as a support contact throughout the partner implementation process, and interfaces with customers, retailers, resellers and/or 3rd party IT consultants, and internal resources. This key resource will be responsible for participating in Portal testing, customer training and go-live support. As required, the Implementation Support Specialist also serves to ensure that the project phases and milestones assigned to them are being properly executed and tracked, and that responsibilities/expectations and project status updates are provided to the customer. This position is responsible for completing testing using TrueCommerce best practices.
This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity.
As an Implementation Support Specialist you will
- Facilitate the EDI implementation process for TrueCommerce customers
- Serve as a primary point of contact during the trading partner implementation testing process for customers.
- Capable of working on multiple case and with multiple clients and/or partners.
- Mostly focuses on assigned work from the implementation add-on specialists via cases, tasks or scheduled calls.
- Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
- Assist the customer with training and usage of the TrueCommerce solution.
- Facilitate the EDI testing process.
- Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
- Configure software solution in order to meet customer business requirements.
- Verify that solution functionality is accurate and complete.
- Complete follow-ups with Implementation specialist on testing outcomes, action items and deliverables.
- Identify and communicate implementation issues and escalate to Implementation Supervisor and/or Manager (or appropriate parties).
- Meets monthly go-live and quality targets as determined by TrueCommerce management.
- Provide timely project status updates and reporting
- Joins scheduled calls with the customer established by the project lead
- Provides timely status updates to the project lead and other team members to ensure all involved parties understand the progress of the testing.
- Completing partner testing assigned out from the project lead
- Participate in maintaining project status and other key information within the TrueCommerce PSA Tool (NetSuite).
- Work cross-functionally to ensure customer satisfaction
- Responsible for working with internal and external resources to drive the successful completion of partner testing
- Respond and align to project prioritization as driven by the project lead.
- Identify and communicate mapping issues to technology and Trading Partner teams.
- Identify and communicate integration tasks or issues to the Integration team as well as project lead
- Recognizes and documents issues or concerns uncovered during the testing process in order to promote future problems from re-occurring.
Requirements for Success:
- 2-3 years' experience performing and coordinating project tasks for software implementations with limited supervision
- Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
- Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
- Prior experience in configuring software applications, based on customer specifications
- Prior experience in testing software, or working with customers on testing processes
- Experience with Microsoft Office and Internet applications required
- General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes preferred
- Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus.
- Proven analytical, problem solving and troubleshooting skills.
- Flexibility in work schedule
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our website for additional information.
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