The Surgical Scheduler, Senior Specialist is a lead individual, proficient in the surgical scheduling process, overseeing a group of Surgical Schedulers responsible for servicing providers across the system in multiple locations at a high volume of visits. This individual takes the lead in troubleshooting scheduling and related issues and monitors workflow for efficiency of service delivery.
1. Responsible for the coordination of all O.R. surgeries and procedures.
2. Monitors front office workflow and make adjustment to ensure optimum delivery of service.
3. Responsible for the verification of patient demographics and obtaining pre-certification from insurance carriers for all O.R. surgeries and procedures
4. Responsible for obtaining patient medical clearance.
5. Takes the initiative in the resolution of patient issues or answer questions regarding policies and procedures.
6. Places surgical confirmation calls one day in advance of a scheduled surgery or procedure date
7. Schedules post-op follow-up visits with providers.
8. Functions as liaison between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling, etc.
9. Trains and mentors other Surgical Scheduling Coordinator(s) or less senior staff within the unit.
10. Collects and distributes appropriate paperwork to internal and external parties to coordinate the surgeries.
11. Records of hospital reservation and pre-admit data in the CERNER system.
12. Inputs surgical information in EPIC.
13. Coordinates surgeries at multiple institutions each with individual and different requirements.
14. Coordinates surgeries between multiple surgeons and departments for the purpose of co-surgical completion of cases: Neurosurgery, General Surgery, Pediatric Surgery; and many cases with the Oral and Maxillofacial team for facial reconstruction.
15. Monitors hospital O.R. block time schedule to assure a surgeon is assigned the appropriate room.
16. Coordinates COVID testing appointments for all surgical cases
17. Informs O.R. staff about any special instruments needed for a case.
18. Works closely with clinical and billing team to ensure proper coverage and all authorizations are in place before surgery
19. Coordinates peer to peer communications between insurance carriers and surgeons
20. Works closely with hospital billing for coordination of case authorization
21. Performs other duties and responsibilities as assigned
- Associates or Bachelors degree is preferred, or a combination of related experience and education.
- 5+ years of scheduling experience (preferably surgical scheduling) or closely related healthcare administrative experience.
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history!
“About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”
EOE Minorities/Women/Disabled/Veterans
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