Work Schedule:
This is a full time, 1.0 FTE position. Shifts will be scheduled Monday – Friday between the hours of 7:30 a.m – 4:00 p.m. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Bring your excellent customer service skills to the #1 hospital in Wisconsin.
We are seeking a Patient Access Representative - Ambulatory to:
- Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
- Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
- Cover a variety of clinic locations and hours as needed.
Education:
Minimum – High School Diploma or Equivalent
Preferred – Associate’s Degree in Business, Finance. Health Information Management or related field
Work Experience:
Minimum – One (1) year of experience in a customer service related field
Preferred – One (1) year of experience in a healthcare, call center, business, financial or insurance related field
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Eastpark Medical Center - UW Health’s new state-of-the-art ambulatory facility will transform the patient experience and offer cutting-edge proton therapy. This 469,000-square-foot ambulatory facility will house many specialties, including women’s complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials. It will be located across from East Madison Hospital on Eastpark Blvd. and is slated to open in fall 2024.
Perks of working at Eastpark Medical Center:
- Natural light and beautiful views from the staff lounge and collaboration areas. Beautiful green space outdoors for wellness activities and a nearby walking path.
- Private lockers for staff to securely store personal items.
- Two staff showers near the lockers on the 1st floor.
- Free parking.
- Café on the first floor with healthy grab and go options.
- Quiet lounge and wellness rooms on each floor.
- Private lactation rooms with a fridge on each floor.
- Staff can access the aquatic center and fitness facility free-of-charge at East Madison Hospital, across the street.
- Health Technology Center available for light staff support needs, such as a replacement mouse, keyboards, etc.
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