Purpose of Job
BGIS is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties The Operational Manager role will report directly to the Account Manager and will require close liaison with the other Account/Contract Managers, engineers, and external client contacts in order to process all paperwork, ensuring that the client’s sites receive a professional and accurate service.
Key Responsibilities
- Leading a mobile/semi static team in accordance with day-to-day enquiries from BGIS team and clients.
- Working closely with the Account/Contract Managers, Contract Supports & Helpdesk Administrator to ensure the following responsibilities are carried out in a timely fashion, and assist where required:
- Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
- Utilising Reactive and PPM systems to monitor staff’s performance and ensure service delivery.
- Raising POs for engineers / sub-contractors.
- Completing all paperwork for monthly billing.
- Supervision of all WIP for the contract portfolio ensuring that invoices are produced in a timely manner.
- Processing timesheets / job sheets / expenses weekly.
- Logging holiday, sickness for team engineers.
- Requesting sub-contractor maintenance quotations and placing of annual orders.
- Scheduling all sub-contractor maintenance visits, extra works and call outs.
- Ensuring that all documentation is received from sub-contractors with regards to Health & Safety and Company Legislation.
- Processing and passing for payment all supplier and sub-contractor invoices and dealing with any queries.
- Maintaining of the site sub-contractor records.
- Liaise with suppliers and sub-contractors to obtain prices and delivery.
- Support contract/account managers in the preparation of client monthly/quarterly/annual reports and internal monthly Contract Review report.
- Management of the on-site hazard reporting system.
- Arrangement of training courses for site staff.
- Review of the Weekly Financial Reports i.e. WIP, OPO, PI, Debt, and assist the resident teams where required
- Management and supervision of the other members of the admin team (where employed) including Helpdesk and engineers on mobile contracts and other static sites as the business requires
- Where business critical, provide on-site support for contracts during periods of sub-standard performance, sickness or annual leave
- Be the first point of escalation for any financial / Contract Support queries, escalating to the Contract Support Manager where required
- Logging holiday, sickness for overhead employees and collation of divisional standby payments
- Management of the OOH callout rota, and arranging cover where required
- Ensure an awareness and compliance to the divisional contractual KPI’s/SLA’s.
- Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimising contract performance.
- Minute taking for all internal and client meetings where required
- Assisting with inductions of new site staff including eLearning and IOSH set up
- Super user of relevant systems used throughout the business i.e. E-Logs and Maximo
- Ownership of all tasks through to completion.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!
116 jobs found