Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you’ll be doing:
Proficiently manage a pipeline of opportunities – and convert them into sales.
Attain Key Performance Indicators, including win rate, customer engagement, SLAs, and adhere to process guidelines
Effectively use task management to drive activities including, follow-up calls, quote & proof approvals, and other key tasks
Proficiently communicate with both internal partners and Staples’ customers
Identify job specifications for quotes, secure orders, proof approval, and maintain accurate detailed records
Provide an exceptional customer experience
Work in a fast-paced environment demonstrating effective time-management skills.
Use Print Product and industry knowledge to provide product and solution recommendations based on needs
Use tools to drive efficiencies: Salesforce, screen sharing services, digital quoting systems, Microsoft Office Suite, etc.
What you bring to the table:
Be customer-focused, able to collaborate, and demonstrate self-development
Effectively communicate through email and telephone
Advanced time management skills and action-oriented
Be able to innovate and problem solve – provide solutions to customer’s needs/problems
Strong computer and web skills with an ability to learn new systems and tools quickly
Highly organized and detail-oriented
Flexible team player with the ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures.
What’s needed- Basic Qualifications
High School Diploma
2+ years Print and/or Promotional Product industry experience.
What’s needed- Preferred Qualifications
Previous business-to-business or call center experience
Proficiency in Microsoft Office
Bachelor’s degree in business administration or related field
We Offer:
Inclusive culture with associate-led Business Resource Groups