Available shift:
Wednesday to Thursday 6am - 2pm; Friday to Sunday 2pm to 10pm.
ESSENTIAL FUNCTIONS
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Read and apply Screening SOP.
Assist SSM in scheduling Screening Officers.
Interact effectively across diverse cultures.
Monitor traffic flow of checkpoints and recommend staffing adjustments as necessary.
Follow proper procedure for all matters requiring escalation.
Be proficient in both walk-thru and hand-held metal detectors.
Collect shift activity reports and turn in to SSM for review.
Conduct shift pass down to include inspection of Screening Officers for proper uniform and equipment.
Ensure all posts are properly staffed.
Maintain screening stations in accordance with the Screening SOP.
Ensure proper screening technique is utilized.
Conduct drills on Screening SOP requirements.
Observe each Screening Officer for both proper technique and verbal instruction to person being screened.
Conduct spot remediation training when improper techniques and /or verbal instructions by Screening Officers are observed.
Relieve Screening Officers for break/lunch
Respond to escalations.
Escalate issues and/or violations to the SSM.
Perform function checks on walk through metal detector (WTMD) and hand held metal detector (HHMD) at the beginning of each shift.
Inform Screening Officers of new or updated procedures and perform practical exercise before utilization.
Inquire with persons being screened for feedback on the screening process.
Document and inform SSM of Screening Officers who are not meeting the Screening SOP standards.
Required to know, follow, and enforce safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
Ensure all functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representative.
Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.
Competencies (as demonstrated through experience, training, and/or testing):
- May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
- Knowledge of security operations with an emphasis on patrol, inspection and response services.
- Knowledge of supervisory practices and procedures.
- Ability to provide positive direction and motivate performance.
- Understanding of a variety of security and safety devices and controls.
- Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to track and maintain schedule assignments.
- Ability to be an effective team member.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Courteous telephone manner.
- Ability to adapt to various sites and changes in post procedures.
- Ability to write routine correspondence, including logs and reports.
- Good organizational skills.
- Strong customer service and results orientation.
- Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
- Directing and disciplining staff in a positive manner.
- May be required to work overtime without advance notice.
- Required ability to handle multiple tasks concurrently.
- Keyboarding, basic computer usage, and operating controls.
- Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
- Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- Regular use of vehicle for the performance of duties.
- On occasion may be required to perform stressful and physical activity.
- Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- May be exposed to or required to handle sensitive and confidential information.
587 jobs found