The Training manager will be responsible for preparing new and tenured employees for their position within the account. Act as primary liaison between new recruits and existing specialists by providing initial and supplemental training and guidance regarding Standard operational procedures and workflows. Assist in the coordination of all training related activities. Communicate, educate and guide the guard - force to effectively utilize available tools to minimize financial impact errors and drive performance improvement.
ESSENTIAL FUNCTIONS:
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.
Supports line management in achieving training and development objectives; together with management prepares goals and objectives for training.
Acts to ensure compliance with legally mandated and company mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts.
Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches.
Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules.
Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
Organizes and develops training materials, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
Trains assigned field training supervisors, operations managers and Senior Operations Managers in effective techniques for training, such as new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies.
Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
Performs tasks and duties of a similar nature and scope as required for assigned office.
Minimum Qualifications:
18 years of age or older.
Bachelor’s Degree and minimum 3 years of training experience.
Must have a reliable means of transportation (public or private).
Must have 1 year of Military/law enforcement or must have associate degree.
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Security Experience preferred.
Competencies:
Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.
Skill in the use of audio-visual equipment and personal computers, including presentation software.
Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement.
Oral and written communications skills; presentation and group facilitation skills.
Knowledge of or ability to learn security services and operations.
Skill in the preparation and delivery of training programs in multiple settings.
Ability to understand the security service needs of customers and devise appropriate training.
Planning, organizing, record maintenance, and project management skills.
Skill in research and analysis.
Skill in observation, coaching and providing feedback to employees.
Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives, and across diverse cultures.
All candidates must be able to pass a drug test and background check
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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
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