Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com
Your Role
The Accident & Health Underwriter is responsible for meeting production, underwriting, and profitability targets within the NSW Accident & Health Division (A&H) by underwriting new business, renewals, and endorsement changes based on underwriting guidelines and process flows issued by A&H. In addition, the A&H Underwriter is expected to provide exceptional customer service to Chubb’s producers and customers by maintaining relationships with an existing portfolio of producers while sourcing and growing new broker relationships.
Your Responsibilities:
Underwriting Quality and Expertise:
- Evaluate, accept, or decline new business, renewal business, and endorsement requests based on Chubb underwriting guidelines to ensure profitability and growth of the A&H portfolio
- Achieve or exceed retention targets for renewals both on a premium and policy count basis
- Achieve or exceed quality audit expectations and ensure thorough and accurate file documentation is upheld
- Prepare referrals to senior underwriters, providing risk analysis, rating and recommendations
- Play a key role in Peer Review audits as directed
- Assist NSW A&H Distribution Manager in providing input on profit analysis, market, and environment analysis
Broker Relations and Service Delivery:
- Establish and maintain professional, strong, long-term working relationships with producers through regular scheduling and attendance of broker visitations
- Where applicable, establish relationships with a set number of new producers (new meaning new to Chubb)
- Monitor workloads and manage peak periods where required. i.e. seasonal business
- Ensure all work processes align with and adhere to Chubb customer service expectations
- Foster and promote a culture of excellence in service delivery through your communication and professionalism with internal and external stakeholders
Team Collaboration & Operational Efficiency:
- Solicit and share information on competitors pricing, product and selection criteria and suggest adjustments in business approach accordingly
- Ensure that process improvements are effectively executed, and benefits realised
- Assist peers and managers with product and business queries
- Assist members of the Claims Department with any queries
- Where required, assist in coordinating producer functions and events
- Assist in general A&H Division matters as directed
- Attend A&H Division meetings where required and provide accurate and clear feedback on matters relating to the division
- Demonstrate ability to be a team player by actively participating in NSW Branch activities including cross-selling and sales meetings with other product lines
- Understand and utilise Chubb underwriting and workflow systems
Your Skills & Experience:
- Strong written and oral communication skills
- A solid understanding of the Accident & Health product suite
- Strong negotiation and marketing skills
- Developing leadership skills with ability to coach and train others
- Strong organisational and analytical skills
- Strong understanding of underwriting policy practice and policy documentation requirements, including terms and conditions as defined by industry regulations
- Understanding the underwriting appetite of other departments
- Microsoft Word, Excel and PowerPoint proficiency
- Understanding of the insurance industry and Chubb’s position in the market
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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