Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Your Role
Accountable for overseeing the planning, development, governance, and successful delivery of a program of work to deliver target benefits to the desired deliverables and outcomes; you will be joining an existing program team in the implementation of key capabilities that support our growth strategy and key business outcomes. This is a “hands-on” role that requires excellent organizational and time management skills, an ability to manage competing priorities across geographically dispersed teams, creative problem solving and resourcefulness to overcome project challenges, and superior communication skills to manage key delivery risks and keep project stakeholders informed of progress.
Your Responsibilities
- Develop and maintain project management artefacts e.g., project charter, schedule/rollout plan, risk, issue and dependency register, status reports, RACI matrix, communications plan, test strategy, training plan. Manage all project activities across all phases to the agreed scope, time, budget, and quality from initiation to delivery (including UAT) through to closure (post live support and benefit realisation management)
- Support Business Owner and/or Program Manager in the assessment and development of the target outcomes and benefits
- Work with the Business Owner to set up monitoring and governance routines, delivery of high-quality progress reporting and insights, and effective chairing of the project steering committees to make decisions and resolve issues to drive towards outcomes
- Identify, respond, and manage all associated risks, assumptions, issues, and cross-program dependencies on the projects. Develop, manage, and undertake regular reviews of the project risk register and escalate in accordance with agreed frameworks
- Escalate any issues/risks and cross-program dependencies as required to the Business Owner
- Manage scope change requests to the agreed program change control / governance process
- Work with cross functional teams to identify potential business impacts of changes and then manage the actions to minimize disruption (e.g., business readiness activities such as communications, training, implementation planning, support arrangements)
- Coordinate necessary end user training including the development of documentation to enable successful implementation of the system/change and enable a smooth handover process
Your Skills & Experience
- Insurance project experience and knowledge of the general insurance business model, broker platforms and underwriting/claims operations
- Degree qualified in business management or a related discipline and qualification in technology
- Project management accreditation and/or certification (PMP, Prince2)
- 8+ years’ work experience in leading large and complex projects and transformation with evidence of change management experience in either a project or operations environment
- Highly developed collaborative and partnering approach to stakeholder management
- Experience in managing a variety of project methodologies (i.e., Agile, Scrum, SAFe, hybrid)
- Experience working with teams across multiple countries
- Experience in managing vendor/suppliers onshore and offshore
- Experience with a variety of project management tools e.g., MS Project, MS Excel, MS PowerPoint, SharePoint, Clarity
Desirable:
- Exposure to underwriting systems, claims systems, and broking systems will be an advantage
- Change management qualifications or certifications (e.g., PROSCI, ACM)
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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