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Sr Property Claim Specialist, Digital Adj Team at Chubb
Phoenix, United States
Job Descrption
Description - External
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The position requires candidate to be located in Phoenix, AZ.
We are currently looking for a Senior Property Claim Specialists to join our Digital Adjusting Team (DAT), to handle claims throughout North America. The primary location is Phoenix, AZ, where the candidate will be required to work in-office on our hybrid 3/2 schedule.
Responsibilities
- Manage claims conducting virtual inspections, along with utilization of approved vendors to fully assess and adjust property losses.
- Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Effectively evaluate contract language and identify coverage issues
- Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis
- Maintain an active file diary to more file toward resolution
- Utilize digital technology to evaluates damage and scope and estimate virtually via PLNAR and compose estimates in CoreLogic Mobile Claims.
- Recognize and pursue recovery
- Adhere to all statutory and regulatory fair claims practices.
- Recognize and identify potential fraudulent claims.
- Effectively control the use, work product, and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Be available for on call rotation during weekends and weekdays during times of heavy volume
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
- Establish and maintain rapport with business partners including insureds, agents, and underwriters
- Provide excellent customer service skills to a diverse client base that results in more than satisfied clients
Qualifications - External
- Develop and maintain strong business relationships with internal and external customers.
- Successfully contribute to the development and delivery of the team’s goals, objectives, and results. Full knowledge of personal insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Demonstrated ability to learn commercial property contracts
- Ability to work effectively with a wide variety of people.
- An aptitude for evaluating, analyzing, and interpreting information.
- Excellent verbal and written communication skills.
- Ability to work well in teams.
- Innovative thinker with ability to multi-task.
- Strong customer service skills.
- Very comfortable working with computers including taking notes while on the phone while toggling between different computer programs.
- A 4-Year college degree or appx. 10-year equivalent property claims handling experience is required.
- Ideal candidate will have a minimum of 2 years handling property claims in a field environment, conducting inspections, developing scope, addressing coverage, and writing estimates. Equivalent desk estimate writing, and virtual scoping experience will be considered.
- 2 years of Xactimate, CoreLogic or similar estimating experience required
- Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment
Description
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The position requires candidate to be located in Phoenix, AZ.
We are currently looking for a Senior Property Claim Specialists to join our Digital Adjusting Team (DAT), to handle claims throughout North America. The primary location is Phoenix, AZ, where the candidate will be required to work in-office on our hybrid 3/2 schedule.
Responsibilities
- Manage claims conducting virtual inspections, along with utilization of approved vendors to fully assess and adjust property losses.
- Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Effectively evaluate contract language and identify coverage issues
- Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis
- Maintain an active file diary to more file toward resolution
- Utilize digital technology to evaluates damage and scope and estimate virtually via PLNAR and compose estimates in CoreLogic Mobile Claims.
- Recognize and pursue recovery
- Adhere to all statutory and regulatory fair claims practices.
- Recognize and identify potential fraudulent claims.
- Effectively control the use, work product, and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Be available for on call rotation during weekends and weekdays during times of heavy volume
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
- Establish and maintain rapport with business partners including insureds, agents, and underwriters
- Provide excellent customer service skills to a diverse client base that results in more than satisfied clients
Qualifications
- Develop and maintain strong business relationships with internal and external customers.
- Successfully contribute to the development and delivery of the team’s goals, objectives, and results. Full knowledge of personal insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Demonstrated ability to learn commercial property contracts
- Ability to work effectively with a wide variety of people.
- An aptitude for evaluating, analyzing, and interpreting information.
- Excellent verbal and written communication skills.
- Ability to work well in teams.
- Innovative thinker with ability to multi-task.
- Strong customer service skills.
- Very comfortable working with computers including taking notes while on the phone while toggling between different computer programs.
- A 4-Year college degree or appx. 10-year equivalent property claims handling experience is required.
- Ideal candidate will have a minimum of 2 years handling property claims in a field environment, conducting inspections, developing scope, addressing coverage, and writing estimates. Equivalent desk estimate writing, and virtual scoping experience will be considered.
- 2 years of Xactimate, CoreLogic or similar estimating experience required
- Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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