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AVP, Claim Manager at Chubb
Alpharetta, United States
Job Descrption
Chubb is currently seeking an Assistant Vice President, Claims Manager to manage a team of examiners dedicated to handling litigated Employment Practices Liability Claims and higher severity non-litigated claims. The team will be responsible for handling claims on behalf of Chubb Insureds across the United States. The position will be based in our Alpharetta office and report to the Vice President of EPL Claims.
- Ensure the delivery of timely and effective claims service through supervision of a team of examiners at various experience levels
- Train, mentor and develop staff who are at different stages of their career and experience levels
- Provide advanced technical guidance on claim investigation, reserving, case resolution and settlement strategies
- Actively participate in claim file and quarterly calls to address internal workflows, systems and compliance issues
- Demonstrate highly developed analytical, problem-solving and negotiation skills
- Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
- Partner with internal business partners such as underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
- Partner with external business partners such as brokers, producers, law firms, PEO accounts and their client companies.
- Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues
- Effectively control the use, work product and expenses of outside vendors
- Exercise leadership by conducting reviews of examiner work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
- Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans
- Positively influence the team environment to maintain a high level of employee engagement
- Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
- Assist with outside counsel selection, management and oversight
- Communicate with senior management team on matters of significance
- Identify litigation and claims trends and advise business clients and other claim staff regarding opportunities to address these trends
Technical Skills & Competencies:
- Advanced understanding of Claim Best Practices and Business Analytics
- Ability to incorporate analytical data into team management
- Exceptional negotiation skills and resources that will influence team results
- Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
- Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
- Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
- Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
- Track record of success in coaching and developing staff
- An ability to be flexible, imaginative and to work well in teams
- Exceptional organizational, prioritization and time management capabilities
- Innovative thinker with ability to multi-task, plan and delegate appropriately
Approximately 7+ years of claims and/or legal experience in insurance claims and Employment Practices Liability
- Excellent written and oral communication skills
- Prior supervisory experience is a plus
- Demonstrates a background in leadership
- Proven track record of success
- Subject matter expertise in handling claims
- Ability to manage claims examiners in multiple jurisdictions and within compliance standards
Educational and Professional Requirements:
- Undergraduate degree from an accredited U.S. or foreign university or college
- JD degree preferred
- Property & Casualty Adjusters licenses in required jurisdictions within 90 days of employment
- If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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