Scope
Chubb is seeking an experienced claims professional for our Excess Complex Casualty Claims team. As Senior Claims Director, you will be responsible for investigating and settling high exposure, complex, high risk claims. Ensure high level of customer service and claim file quality. The type of claims housed in this unit are both primary and excess. The claims range from auto/trucking liability, general liability and products liability.
Responsibilities
Duties include, but are not limited to:
- Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of complex and mainstream casualty, specialty risks and business auto claims.
- Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
- Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
- Directs and closely monitors assignments to experts and defense counsel.
- Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
- Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
- Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
Travels to conferences, mediations, and trials as necessary.
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
- Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of complex high exposure claims.
- A minimum of 5+ years experience handling casualty claims.
- Experience in successfully handling severity exposure claims
- Strong background and demonstrated ability in dealing with significant coverage matters.
- Extensive knowledge of claims handling concepts, practices, and procedures
- Ability and willingness to travel as needed Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
- Customer focus – responsive with an appropriate sense of urgency
- Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
- Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
- Strong Negotiation and Presentation Skills
- Ability to work collaboratively, independently and as part of a team.
The pay range for the role is $92,500 to $158,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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