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Customer Service Representative, PRS at Chubb
, United States
Job Descrption
Job Responsibilities
- Provide superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment
- Responsible for processing a variety of transactions on personal lines insurance accounts
- Able to navigate conversations with agents and underwriting to determine the best course of action to deliver timely results
- Discuss and provide alternatives to prevent delays in processing to ensure smooth transaction to the insured account
- Maintain a high level of detail with email, being the first person to handle requests
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries and concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced environment
- Process assigned work within the established timeframes, able to meet turn-around times and service levels
- Works collaboratively with team members, and business partners to provide quality experience for our agents
- Know and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Hours of Operation: 08:00-05:00PM ET (open for discussion)
- Strong decision-making skills in a fast-paced, high-volume environment
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Experience in a high-volume processing center with a strong focus on superior service is a plus!
- Demonstrate professionalism, accountability and taking personal pride in providing front line service
- Track record of success in managing competing demands, problem solving and strong decision velocity
- Chubb’s ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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