Seeking an experienced and proactive Manager I for CRM Platform Services to lead the team in implementing and optimizing Dynamics 365 Products and services on Power Platform. Collaborate with various teams to understand their business needs and provide effective solutions using the platform. Responsible for developing and maintaining a comprehensive roadmap for Dynamics 365 Products, ensuring alignment with company goals. Stay updated on the latest features and updates of the platform, providing recommendations for their integration into our processes. Manage technical issues and providing training and mentorship to team members.
- Manage and Supervise CRM teams consisting of employees, contractors, and SOWs
- Manage tasks and initiatives associated with the product development life cycle for Dynamics 365 products and services for a platform
- Collaborate with cross-functional teams to develop strategies that align organizational goals with Dynamics 365 capabilities
- Identify opportunities for process improvement, automation, and enhanced user experiences
- Translate business requirements into actionable product features and enhancements
- Facilitate discussions, gather feedback, and ensure alignment with organizational objectives
- Evaluate and recommend new Dynamics 365 features, applications, and technologies to support business objectives
- Participate in product governance, define project scope, create roadmaps, and oversee execution
- Ensure compliance with data privacy regulations and establish robust security protocols
- Define KPIs and performance metrics related to Dynamics 365 usage and impact
- Identifies opportunities for cross-discipline participation
- Develops and documents project policies and procedures
- Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements
- Work independently with minimal guidance
- Mentor and guide team members; drive engagement and team morale
- Maintain clear channels of communication with the team, and ensure team members are engaged
- Ensure products and releases are launched correctly and on schedule
- 2 years of experience leading professional staff members or 1 year or experiencer leading leaders or teams
- Working knowledge of Microsoft Dynamics365, preferably more than 5 years
- Working knowledge of configuration/customization of the Dynamics Customer Service & Sales Modules, preferably more than 5 years
- Ability to work with teams in a fast-paced and dynamic environment
- Working knowledge on IT portfolio, program, and project management
- Ability to facilitate technical, functional, and operational discussions to bridge business requirements with implementable solutions
- Working knowledge of Agile principles and practices; manage multiple tasks simultaneously, meet deadlines, and adapt to constantly changing requests
- Ability to interact with all levels of management, and communicate technical and non-technical information across various technical and functional stakeholders
- Possession of excellent problem-solving, client relationship, facilitation, and management skills
- Possession of excellent verbal and written communication skills
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field; Master's degree preferred.
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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