ABOUT YOU
As a Customer Services Advisor, we are looking for an individual with a positive customer focused attitude and with the ability to adhere to deadlines in a fast-paced environment. You will be responsible for the completion and/or escalation of the workload allocated to you.
Required skills and experience:
- Good IT literacy skills
- Exposure to customer service and sales environment.
- Highly energised mindset with willingness and desire to learn and adapt individually.
- Motivated, self-starter, fostering integrity and honesty, with the flexibility and resilience to meet the demands of the role.
- Highly organised with strong attention to detail
- Experience in a similar working environment within a UKAS accredited laboratory (beneficial, but not essential)
ABOUT THE OPPORTUNITY
Key activities:
- Handling of inbound /outbound client correspondence by telephone & email in relation to both technical & production related enquiries.
- Validation of client submitted data & samples against accredited &/or retailer requirements.
- Giving advice to clients regarding reports in relation to the technical content & requirements.
- Performing departmental activities in a timely and correct manner.
- Setting client’s accounts up on our accounting systems.
- Supporting on collection disputes investigations.
- Selection of tests/final check/sending of reports based upon client supplied information (training will be provided)
- Ensuring that work carried out complies with both customer requirements and company procedures.
- To communicate to clients and colleagues in a clear, concise and unambiguous way, adopting a professional tone and style.
- Experience in understanding test methods and retailer performance standards (beneficial, but not essential)
- Required to liaise with others inside/outside the department in a proactive and reactive manner to provide or obtain information to keep people at all levels informed so that work is completed effectively.
- The job holder will also build relationships and contacts to facilitate future exchange of information.
- Proven customer service skills in a professional environment, both face-to-face and on the phone.
- Working and supporting multiple departments and stakeholders to ensure all project work is completed to the highest standard in a timely manner.
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.
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