ABOUT YOU
Required Skills and Experience:
- Experience within contract testing, routine labs would be preferred but not essential
- Experience in dealing with high call/ email volumes
- Strong IT skills (Microsoft packages) and the ability to learn to use in-house database-driven systems
- Ability to critique and improve activities through continuous improvement and innovation
- Encourage teamwork to support each other, and our customers and grow together
- Highly energised mindset with willingness and desire to learn and adapt individually as well as create an environment for people to grow
ABOUT THE OPPORTUNITY
The Role:
- Customer management (Calls, appointments, responding to queries, handling complaints, recording customer details)
- Forging working relationships with key clients
- Communication of customer requirements with internal stakeholders
- Ensuring a positive relationship with clients and internal customers to deliver results
- Administration management in support of customer quotations and invoicing
- Dealing with complex and challenging queries
- Continuous review of our internal customer service standards & make recommendations/take follow-up actions as required
What We Offer
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.
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