Join the Intertek, Business Assurance team as a Technical Director - a role that demands technical expertise, commercial acumen, UKAS accreditation experience and a solution-focused approach. We are seeking an experienced leader with excellent managerial and collaborative skills to propel the business through its next phase of growth and development.
ABOUT THE COMPANY
The Business Assurance group of Intertek provides a full range of business process audit and support solutions, including accredited third-party management systems auditing and certification, second-party supplier auditing, sustainability data verification, process performance analysis, and IRCA-registered auditor training. BA helps clients by sharing best practices and new industry requirements and assessing their performance against their own objectives.
ABOUT YOU
As a Technical Director, this role plays a crucial supporting function across the entire Business Assurance division. It involves maintaining oversight of all technical, quality, and competency-based excellence throughout the business.
Required skills and experience
- Expertise in ISO/IEC 17021 / ISO/IEC 17065 frameworks, Supplier Management schemes, Corporate Social Responsibility audits, Management System Certification, Food Safety and Quality, and Ethical Audit Delivery
- Over 10 years combined experience in relevant work environment e.g. design, implementation and continual improvement of a range of supplier management schemes; system assessments and certifications, standards development and audit
- Extensive travel commitment for training and alignment in Intertek GMS processes, supporting UKAS assessment activity as required
- Strong organizational skills and leadership skills
- Understanding of budgets/P&L
- Knowledgeable in UK Labour laws, Health and Safety regulations, and privacy laws
- Demonstrable experience in working to tight deadlines for significant assignments, prioritising workload effectively, multitasking and managing conflicting priorities
- Experience of dealing with a range of stakeholder groups (Accreditation Bodies, standard owners, etc.)
- Degree or equivalent (beneficial)
ABOUT THE OPPORTUNITY
As a Technical Director, you will directly report to the Business Line Leader.
Key activities:
- Act as the main UKAS contact, overseeing and promoting Intertek Business Assurance Group's accreditation, and manage UKAS requirements for the network
- Collaborate with the Global Technical Management & Quality team
- Oversee new accredited schemes
- Maintain technical and quality integrity of the Intertek Certification Global Management System policies and procedures as operated by the Global Technical Management & Quality team and the Business Assurance network of the accredited office, hubs, and feeder countries
- Ensure consistency in decision-making, proposal review, technical evaluation, and certification processes
- Manage people, providing guidance, coaching, and feedback on technical and interpersonal capabilities
- Provide ultimate oversight of all accreditation and industry program approvals
- Oversee auditor and subcontractor competencies, ensuring effective training programs
- Maintain auditor quality and qualifications to meet business demands
- Lead resolution of escalated customer complaints, monitor client complaint data, and recommend improvement actions
- Support training and maintenance of a technically competent team, participate in global account planning
- Deliver detailed audits of client premises, management systems, and practices against pre-determined standards
- Act as Client Manager for key accounts, ensuring a consistent approach to audit programs
- Maintain skills and knowledge relevant to technical disciplines, driving a culture of continuous operational excellence and Kaizen process improvement
Home - based. Travelling to clients across the UK and office locations in Milton Keynes and Derby as needed. Full Time. Permanent.
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive Benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.
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