This position exists to analyze and process all incoming/outgoing telephone calls including: main number, toll free lines, patient information, paging, answering service, physician referral service, health promotions consumer service, physician to physician consult service, and related services as they may develop. The incumbent analyzes both routine and emergency calls (e.g. codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc.) to determine the need and works in a high volume, fast paced environment. The analysis and decision made with each call can directly affect the wellbeing or life of a patient or caller. The incumbent must make decisions regarding the calls and is held responsible for patients and visitors well-being. The incumbent also assists to maintain the database of the organization knowledge (physician's pager numbers, physicians schedules, units, departments, etc.) Incumbents must also possess enough knowledge to fix the computers when problems occur and to diagnose problems with telephones in patient's rooms.
• Requires understanding of medical record requirements, regulations and policies.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires ability to prioritize and process multiple tasks at once.
• Requires the ability to meet objectives and standards.
• Requires knowledge of personal computers using various types of word processing and database software.
469 jobs found