Role: Intern - Operational Delivery Support Administrator
Team: Vocational Qualifications
Business Division: Workforce Skills
Line Manager: Senior Project Manager, Operational Delivery
Grade: 3 months May -July
Location: London, UK
Introduction:
Our objective is that in five years, Pearson will be one of the major players in the workforce development market reaching tens of millions of enterprise and individual learners globally, generating more than £1bn in revenue and growing rapidly with the potential to reach many multiples of that revenue in the years to come. The Workforce Skills (WfS) business division will be the driving force in realizing this ambition.
One of the cornerstones of Workforce Skills is our Vocational Qualifications (VQ) business. Every year, we deliver nearly 1 million qualification outcomes to BTEC students and Apprentices, spanning all sectors, ages and education settings. We are proud of the impact that we have and maintain a robust, complex qualifications delivery operation at scale and in line with Ofqual regulatory requirements.
Role Overview:
We are looking to hire a Operational Delivery Support Administrator on a short term Fixed term contact basis to help our delivery teams through the summer peak season for the Vocational Qualifications business. This is a critical role for the delivery team, helping us ensure we have collated all the necessary key documentation, papers and results for all our leaners awaiting certification in the summer series.
Responsibilities include:
General project support and co-ordination:
- General administration support for project and delivery managers
- Following up tasks and actions with a range of business owners
Plan management:
- Maintaining and creating delivery & milestone plans
- Tracking progress against milestones
- Creating and updating slide decks with key KPI data
Maintain project controls:
- Support the administration of the RAID (risks, actions, issues, decisions) logs across all Vocational Qualifications
- Monitor and chase down Business Owners to ensure RAID profile is continually maintained
Who we are looking for:
- Strong organisation skills
- Attention to detail
- Ability communicate and interact well with people
- Organise tasks in a logical and efficient manner
- A self-motivator with a go-get attitude
- Strong time management
- A multi-tasker willing to make appropriate calls on prioritisation
Skills you will develop in this role:
- Exposure to high-profile projects in the Vocational Qualifications business and partners
- Understand and experience what it's like to be involved in delivering strategic and business-critical projects and programmes.
- Develop core project management skills in task management, planning and organisation.
Experience & qualifications
- Any previous exposure to project work would be beneficial
- Any previous working experience in customer services/working with a variety of stakeholder would be beneficial
- A great opportunity for graduate or college leader looking to gain work experience as part of their early career
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.
Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top
100 Employers LGBTQ+ in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career.
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