Job Title: Employment & Training Officer
Contract Type: Permanent
Salary: £29,354.39 (£32,165.55 is achieved after 12 months successful performance in the role)
Working Hours: Full-Time 35 hours
Working Pattern: Monday – Friday
Location: Carlisle, Cumbria (Hybrid)
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Employment & Training Officer
As Employment & Training Officer you will deliver a quality, effective Employment & Training service to customers. Working in collaboration with partner organisations to develop and promote training opportunities that will empower people within a geographical area to overcome their barriers to employment. Providing our customers with the essential skills to access the job market, achieve their career aspirations and sustain their tenancy with Riverside. You will manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area.
About you
We are looking for someone with excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders.
- Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies.
- Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs.
- Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.
- Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3rd parties and gain potential opportunities for the caseload of customers.
- Work with Asset services and procurement to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery.
- Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers.
- Complete customer registration and diagnostic assessment to identify barriers, training and skills needs to create and develop a SMART action plan to support achievement of customer goals.
- Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment.
- Maintain a caseload of customers ensuring confidential case records support the customer journey and recorded within required systems.
- Working to KPIs and targets recording and monitoring performance.
- Ensure service delivery complies with Riverside policies and procedures relating to equality and diversity, data protection, communication and Health and Safety.
- Undertake personal development and training as necessary to keep up to date with Housing Legislation and Service Delivery skills.
About you
We are looking for someone with:
- Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds.
- Ability to work autonomously and a can-do attitude
- Experience of seeking best practice to drive continuous improvements.
- Ability to manage and prioritise own workload to achieve personal and team targets
- Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time
- Understanding and knowledge of confidentiality, date protection and equality and diversity
- Awareness of the importance of health and safety issues
- GCSE in Maths and English
- Valid Driving License with access to a vehicle for business use
Desirable
- Knowledge of welfare benefits
- IAG or CIAG professional qualification or equivalent experience
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