KNOTEL:
About Knotel
Knotel is one of the world’s leading flexible workspace platforms that matches, tailors, and manages space for customers. Knotel caters to established and growing companies, giving them the freedom to focus on their business, culture, and people. Knotel was founded in 2016 to give businesses the flexibility and speed to scale on their own terms. All Knotel spaces are tailored to the needs of each individual company by an in-house team of architects, interior designers, and workplace strategists. To learn more, visit https://www.knotel.com Knotel Holdings LLC is 100% owned by Newmark Partners L.P. Newmark Group, Inc.
JOB DESCRIPTION / PURPOSE:
As a Clubhouse Associate, you’ll develop your sales, marketing, creative, and professional skills. You are a strong communicator, with the ability to build strong professional relationships and empathize with people’s needs. Members rely on you for a wide range of things from hot coffee in the morning to a warm smile when they are having an off day. You are the weather maker of the building, always having a pulse of what is going on and where we can enhance the member experience.
ESSENTIAL DUTIES:
• Control the flow of the building during the set business hours and monitor the screening process of all members and guests.
• Being the first impression of the organization and general point of contact for our member’s questions or concerns.
• Ensuring a smooth operation by moving quickly and effortlessly around the space.
• Ensuring that our members feel safe and comfortable with a reliable place to work.
• Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
• Answers any questions from member and educate new members on our house rules and membership policies.
• Understand who our members are and provide world class hospitality each day.
• Report any maintenance issues using the correct channels and ensure these are followed through.
• Assist other departments as and when necessary.
Events And Membership
• Support the programming in your building and evaluate events based on attendance, satisfaction, and impact on the members.
• Celebrate members’ successes and milestones through surprise and delights.
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
• Be knowledgeable of the local neighbourhood and make recommendations for members and their guests.
• Know and explain Clubhouse policies and procedures and communicate, inform, and update members on building issues.
• Write and send updates relating to building or events.
• Identify and connect members when opportunities arise
EDUCATION, EXPERIENCE & SKILLS:
• You’re passionate about building relationships and hospitality.
• You have impeccable communication skills and high attention to detail!!
• You’re energized by meeting people and work well in a team because you like supporting a bigger picture.
• You can create order out of chaos and are always planning ahead.
• You’re resilient, super adaptable, and can work autonomously.
• You take particular pride in presenting professionally!
• Must be legally authorized to work in the country in which the building is located.
• Willing to work a flexible schedule including evenings and weekends.
• Willing to work 5 days out of 7, including weekends.
• Shifts will be between 7am - 10pm Mon - Fri and 9am - 6pm Sat/Sun with ad hoc evenings if required.
NOTE:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex including sexual orientation and gender identity, national origin,
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