We are seeking a motivated and enthusiastic individual for the role of Project Manager, Client Engagement & Technology Solutions. The successful candidate will be a part of a collaborative team dedicated to driving innovation and technology solutions that support enhanced client engagement and service support for our customers. This individual will play a pivotal role in developing the Client Engagement function and offers a career-oriented opportunity for professional growth and advancement.
Key Responsibilities:
Customer Relationship Management
- Engage with customers to understand their technology needs, address inquiries, and gather feedback.
- Leverage technology solutions and implement strategies to improve customer engagement and feedback mechanisms.
- Develop and implement innovative digital solutions to streamline customer interactions, enhance the customer experience, and improve service processes and workflows.
- Effectively build and maintain positive relationships with clients through proactive communications and support.
- Develop and nurture relationships with customers to ensure high levels of satisfaction.
Project Coordination & Tech Integration
- Support the generation of reports and dashboards using tools like automation and Power BI, integrating data from various systems.
- Analyze service-related data and trends to identify and recommend opportunities for process improvements and customer satisfaction enhancements.
- Collaborate with internal teams to integrate technology solutions into project workflows and reporting mechanisms.
- Coordinate project activities and tasks, ensuring forward movement of client engagement initiatives.
- Maintain and update project documentation using tools such as Jira, Confluence, and SharePoint.
Requirements
- Bachelor’s degree in information technology, computer science, business, or related field (or equivalent experience).
- A minimum of 5yrs working in a corporate environment, preferably within the technology sector.
- Experience integrating data from various systems to build service dashboards and reports using Power BI.
- Familiarity with systems and tools such as Service Now, Jira, Axonius, SharePoint and Confluence.
- Basic understanding of project management principals and tech-related concepts.
- Strong organizational and multi-tasking skills with the ability to prioritize effectively.
- Enjoys challenges and seeks opportunities for career advancement.
In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York State. The reasonable estimate, if hired in New York State, is $75,000-$90,000. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.
In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate, if hired in New York City, is $75,000-$90,000. Please note this information is specific to those hired in New York City. If this role is open to candidates outside of New York City, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.
Hearst is one of the nation’s largest global, diversified information, services and media companies.
Hearst has been innovating for more than a century, leading with purpose, integrity and a culture of care, with a mission to inform audiences and improve lives.
The company’s diverse portfolio includes global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; Hearst Transportation, which includes CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; 35 television stations; 24 daily and 52 weekly newspapers; digital services businesses; and more than 200 magazines around the world.
Hearst is always moving forward, investing in healthcare solutions to improve patient outcomes and technology that curbs emissions; providing vital analysis, data and software to the global financial services industry; delivering important service and investigative journalism; and inspiring audiences with sports and entertainment programming.
With a commitment to maintaining the highest quality in its products and services, Hearst is dedicated to serving the communities it operates in, both civically and philanthropically.
Hearst is an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of race, color, national origin, religion, creed, sex or gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, military or veteran status, or any other characteristic protected by federal, state, or local law.
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