JOB DESCRIPTION
Job Summary
Clinical Appeals is responsible for making appropriate and correct clinical decisions for appeals outcomes within compliance standards.
We are seeking a Registered Nurse with previous Inpatient/outpatient appeals knowledge/experience. The candidate should have MCG criteria knowledge, critical thinking skills, and strong organizational skills. Experience with Medicare review UM/Appeals and skilled computer skills highly preferred. Must be able to work independently in a high-volume environment. Further details to be discussed during our interview process.
Remote position.
Work schedule M-F 8:30 AM to 5:00 PM, weekend overtime eligibility. There is weekend and holiday rotation in the appeals department.
KNOWLEDGE/SKILLS/ABILITIES
- The Clinical Appeals Nurse (RN) performs clinical/medical reviews of previously denied cases in which a formal appeals request has been made or upon request by another Molina department to reduce the likelihood of a formal appeal being submitted.
- Independently re-evaluates medical claims and associated records by applying advanced clinical knowledge, knowledge of all relevant and applicable Federal and State regulatory requirements and guidelines, knowledge of Molina policies and procedures, and individual judgment and experience to assess the appropriateness of service provided, length of stay and level of care.
- Applies appropriate criteria on PAR and Non-PAR (contracted and non-contracted) cases and with Marketplace EOCs (Evidence of Coverage).
- Reviews medically appropriate clinical guidelines and other appropriate criteria with Chief Medical Officer on denial decisions.
- Resolves escalated complaints regarding Utilization Management and Long-Term Services & Supports issues.
- Identifies and reports quality of care issues.
- Prepares and presents cases in conjunction with the Chief Medical Officer for Administrative Law Judge pre-hearings, State Insurance Commission, and Meet and Confers.
- Represents Molina and presents cases effectively to Judicial Fair Hearing Officer during Fair Hearings as may be required.
- Serves as a clinical resource for Utilization Management, Chief Medical Officer, Physicians, and Member/Provider Inquiries/Appeals.
- Provides training, leadership and mentoring for less experienced appeal LVN, RN and administrative staff.
JOB QUALIFICATIONS
Required Education
Graduate from an Accredited School of Nursing. Bachelor's degree in Nursing preferred.
Required Experience
- 3-5 years clinical nursing experience, with 1-3 years Managed Care Experience in the specific programs supported by the plan such as Utilization Review, Medical Claims Review, Long Term Service and Support, or other specific program experience as needed or equivalent experience (such as specialties in: surgical, Ob/Gyn, home health, pharmacy, etc.).
- Experience demonstrating knowledge of ICD-9, CPT coding and HCPC.
- Experience demonstrating knowledge of CMS Guidelines, MCG, InterQual or other medically appropriate clinical guidelines, Medicaid, Medicare, CHIP and Marketplace, applicable State regulatory requirements, including the ability to easily access and interpret these guidelines.
Required License, Certification, Association
Active, unrestricted State Registered Nursing (RN) license in good standing.
Preferred Education
Bachelor's Degree in Nursing
Preferred Experience
5+ years Clinical Nursing experience, including hospital acute care/medical experience.
MCG criteria knowledge
Critical thinking skills
Strong organizational skills
Medicare review UM/Appeals experience
Skilled computer skills
Preferred License, Certification, Association
Any one or more of the following:
- Active and unrestricted Certified Clinical Coder
- Certified Medical Audit Specialist
- Certified Case Manager
- Certified Professional Healthcare Management
- Certified Professional in Healthcare Quality
- other healthcare certification
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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