Job Purpose :

• The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standards.
• Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenues.
• Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.
• Identify new to bank personal banking customers and refer leads to other segments in the Bank.
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical.
• Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendments.
• Ensure proper documentation, correctness & completeness of all applications/forms.
• Accept, Evaluate & send for processing all after sales transaction (AST)
• To be vigilant at all times and perform their duties with due care and ensure that all activities are in compliance with the Bank Policy and Procedure.
• Handle correspondence related to service & sales issues.

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic