JOB SUMMARY
Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients and the healthcare market through effective supervision, direction and operation of the government programs product and the coordination of its delivery through field operation offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Provides overall supervision of Government Programs for assigned division including direction, knowledge, and resources to management and staff to enable them to expedite governmental program recovery and decrease facility bad debt.
- Ensures staff understanding and application of local, state and federal laws and guidelines.
- Develops and delivers Eligibility Program training to divisional staff and its clients.
- Provides direction to staff on issues/questions relating to Government Programs.
- Develops, refines, and manages the product to maximize operational goals and objectives while working with the management team and staff.
- Monitors and builds team morale and productivity as measured against planned objectives.
- Identifies key performance indicators and utilizes them to track and manage product performance.
FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A
- Scope: Multiple small locations, or single medium sized location, or single large sized location
SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Direct Reports (titles) Patient Advocate and Lead, EES Financial Counselor and Lead. Typically, a 1:12 ratio
- Indirect Reports (titles) Clerical Support, EES
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working familiarity with the rules and regulations pertaining to Federal, State and County programs
- P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
- Ability to work independently
- Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Ability to prioritize and manage multiple tasks with efficiency
- Excellent oral and written communication, interpersonal, organizational and management skills
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
- Bachelors Degree in Business Administration, Marketing and/or related field or equivalent experience
- 3 – 5 years experience in healthcare finance or revenue cycle
- Most recent 3 years experience in Federal, State and Local government programs
- 2 – 3 years supervisory experience in Federal, State and Local government programs
- Working knowledge of healthcare products
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and work at a computer terminal for extended periods of time.
- Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside.
- Ability to travel.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Both Hospital and Office facilities, in direct contact with Patients and Staff
OTHER
- Must be able to travel.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation and Benefit Information
Compensation
- Pay: $51,626.00-$77,438.00 annually. Compensation depends on location, qualifications, and experience.
- Management level positions may be eligible for sign-on and relocation bonuses.
Benefits
Conifer offers the following benefits, subject to employment status:
- Medical, dental, vision, disability, life, and business travel insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Include the following. Others may be assigned.
No. Description
FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): Responsible for ensuring operational expense does not exceed budget (Expense budget range for market/region $1M to $3M). Responsible for annual collection amounts in the range of $5M to $20M.
- Scope: Multiple locations in a market, or multiple small markets
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports (titles) Supv, EES; Clerical Support, EES; or Rep, EES Appeals Indirect Reports (titles) Rep, Patient Advocates and Leads; Rep, EES Financial Counseling and Leads
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermediate knowledge of hospital Patient Access & A/R processes
- Advanced knowledge of government programs eligibility and reimbursement, Charity care guidelines and billing processes
- Intermediate Microsoft Office (Word and Excel)
- Intermediate writing skills
- Ability to prioritize and manage multiple tasks with efficiency
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
- 4 year college degree in Healthcare Administration, Business or related area or equivalent experience
- 5 – 7 years experience in Healthcare Administration or Business Office
- 2 – 3 years supervisory experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and work at a computer terminal for extended periods of time
- Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
- Ability to travel
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Both Hospital and Office facilities, in direct contact with Patients and Staff
OTHER
- Must be able to travel overnight
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