Desert Regional Medical Center is a 385-bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative, patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
GENERAL DUTIES:
Coordinate scheduling for patients and clinical staff, integrating each parties’ needs for optimum results. Resolve a variety of problems and issues by acting as a liaison between patients and staff.
These services further the vision of Desert Regional Medical Center to create unique environments, where patients, their families, doctors and staff come together to achieve longer and better lives in the fight against cancer.
DEPARTMENT SPECIFIC DUTIES:
Schedule visits, treatments, outpatient procedures and hospital admissions for patients. Schedule meetings and time off for clinical staff. Update staff with schedule changes.
Check in all patients, collect registration information and copayments as needed, and direct them to appropriate personnel.
Facilitate patient care by providing information, resolving problems and assisting patients with issues outside the office if needed.
Handle incoming phone calls by responding to inquiries, resolving problems or directing calls to the appropriate staff.
Miscellaneous administrative duties for patients and staff.
Ensure that precertification requirements are met for scheduled outpatient procedures and hospital admissions.
Audit daily superbills and copayments for accuracy and completeness.
Maintain monthly physician statistics.
WORKING RELATIONSHIPS
- Management and Clinical staff - Provide undated information and respond to requests as needed.
- Office - Support office activities through exchange of information, acting as a resource for scheduling issues and delegating incoming requests to the appropriate staff.
- Patients/families - Coordinate scheduling, provide information and maintain supportive connection.
- Hospital/outpatient clinic staff - Schedule procedures and admissions, exchange information as needed.
- Outside physicians/nurses - Coordinate meetings and appointments, exchange information and respond to requests.
- Insurance companies - Precertify procedures and admissions.
- Pharmaceutical representatives - Act as liaison for clinical staff, receive information and schedule meetings as necessary
MAJOR CHALLENGES
- Balancing the conflicting scheduling needs of clinical staff and patients.
- Responding to multiple urgent requests during high-volume periods.
- Communicating with difficult patients to reach mutually acceptable compromises.
DECISION MAKING RESPONSIBILITIES
- Scheduling of appointments within office guidelines.
- Determining appropriate response to inquiries and requests.
POSITION QUALIFICATIONS:
- Required:
- Complies with regulatory requirements (i.e. TJC) appropriate for position.
- Experience with scheduling in a medical office.
- Basic knowledge of health insurance types and payors.
- Medical terminology.
- Experience with medical office software and Microsoft Office.
- Strong interpersonal and customer service skills.
- Ability to complete multiple tasks efficiently.
- Teamwork skills.
Pay range: $16.48 - $24.73 hourly
Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Scheduling patients for surgery, completing facility paperwork. Scheduling patients for diagnostic tests such as bone scan, MRI, CT, EMG/NCS, ESI. Reviewing patient’s meds and health history to determine pre-admission testing needs. Scheduling appropriate medical and cardiac clearances. Scheduling patient for follow-up appointments and tests. Other duties as assigned.
Education:
Required: High school diploma or GED. Evidence of medical terminology proficiency
Experience:
Required: 1 year of experience
Certifications:
Not applicable
Physical Demands:
Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.
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