Desert Regional Medical Center is a 385-bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative, patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
GENERAL DUTIES:
The individual in this position assists the Case Manager and Social Worker with non-professional tasks. The responsibilities will include, but not be limited to the following activities: a) arrange post-discharge services b) fax, make phone calls c) communicate with patients, families and other members of the care team and d) other duties as assigned. Coordinates Medicare notification letters to comply with regulatory standards.
Attends Hospital orientation, workshop led by Director of Case Management or designee that covers the Tenet Case Management Program, focuses on Discharge Planning arrangements and other clerical duties specific to case management.
Information used to perform job: patient data, healthcare staff documentation related to patient care, available community resources
Software used to perform job: allscripts, Patient Medical Record/HPF, Cerner
DEPARTMENT SPECIFIC DUTIES:
Priority 1: Arrange post discharge services at the direction of the case manager or social worker, to include documentation of activities
Priority 2: Assist with other clerical duties as assigned, including faxing, phone calls, copying of medical records
Priority 3: Maintain effective relationships with case management staff, physicians, nurses, other ancillary staff, payors, post-acute vendors, patients and their families
The metrics below provide an indication of the effectiveness of the individual in this role and may be used for evaluative purposes. The list below is not meant to be exhaustive; other relevant metrics may exist.
- Avoidable days r/t delay in arranging post discharge services
- Disputes related to delays in discharges
- IM letter oversight compliance per policy
POSITION QUALIFICATIONS:
Required:
- One to three years’ experience as a discharge planner.
- Organized with excellent verbal and written communication skills and computer literacy
Preferred:
- Medical terminology knowledge
- Some college education
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use fine motor skill (typing/data entry), and reach with hands and arms.
The employee is frequently required to stand; walk; and occasionally stoop, kneel, or crawl. The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Individual works in clinical and office environment.
Pay Range: $20.15 - $25.71 hourly
Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Makes referrals for post-acute services under the direction of the RN Case Manager or Social Work (SW) staff, utilizing the electronic Tenet Case Management system. Provides patients and families with choices of post-acute providers per Tenet policy. Responds to post-acute providers timely, and completes referrals per Tenet policy. Documents and communicates all elements of the post-acute referral to the RN Case Manager or SW, and the healthcare team, patient/family and post-acute providers. Completes tasks as assigned by RN or LVN Case Manager and/or SW staff. Makes copies, send faxes, and complete phone calls to arrange post-acute services and to ensure that appropriate hospital information is communicated to post-acute providers. Documents all referrals and tasks in the Tenet Case Management system per Tenet policy. Provides patients and healthcare team information regarding resources and benefits available to the patient along with the economic impact of care options. Compliance- Adheres to federal, state, and local regulations and accreditation requirements impacting case management scope of services. Adheres to department structure and staffing, policies, and procedures to comply with the CMS Conditions of Participation and Tenet policies.
Education:Required: High school diploma or equivalent
Experience:Required: 2 years of experience in clerical or healthcare field.
Preferred: Acute hospital experience.
Preferred: Paramedic, EMT, or Certified Nursing Assistant
Physical Demands:Lift/position up to 25 lbs. Push/pull up to 25 lbs of force. Frequent sitting. Moderate standing, walking, reaching, stooping, and bending. Manual dexterity, mobility, touch, auditory to perform all the related duties of the position.
Who We AreWe are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.
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