Summary
The position is a key member of the concierge team and serves as the lead customer service ambassador for designated Paley Institute physicians. The Administrative Assistant is primarily responsible for office and surgical scheduling and calendar management as well as warmly greeting and welcoming all patients along with their families, friends, guests and colleagues – who visit the Paley Institute. The position will serve as a primary point of contact, assuming a “lead role, “completing a wide variety of assigned tasks including coordinating the surgical schedule, assisting front-desk concierge operations for assigned
physicians, working in close collaboration with the Institute’s Practice Manager and Physician Staff. The position will have accountability for ensuring that the calendar for the designated physician staff is consistently current, accurate and detailed. Oversees one or more scheduling projects of significant importance to the institution and/or the community, and delegates necessary administrative support to the assigned physician staff. Consistently demonstrates teamwork and serves as a role model for the other administrative staff. The Administrative Assistant must set the standard for providing the highest quality of service and positive impression during each patient interaction in the Paley Institute.
Responsibilities
- Serves as the lead customer service ambassador for designated Paley Institute physician. Answers and directs incoming clinic telephone lines and coordinates appointment scheduling with other administrative/executive assistants
- Coordinates assigned physician’s surgical scheduling including obtaining necessary preoperative paperwork
- Coordinates assigned physician’s clinic scheduling, ensuring all dates away are clearly noted and clinic schedule is reasonable for provider
- Serve as a primary point of contact for designated physician, assuming a “lead role” completing a wide variety of assigned tasks either by manager or physician
- Ensure the Google calendar for the designated physician staff is consistently current, accurate and detailed.
- Oversees one or more scheduling projects of significant importance, including auxiliary clinic operations at auxiliary location(s)
- Warmly greets outside vendors and pharmaceutical representatives on behalf of assigned physician; coordinating meetings etc as needed
Education / Experience
- High School Diploma or Equivalent
- Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required
- Willingness to be flexible and adaptable in a complex, matrix environment
#LI-WB1
Administrative support duties for facility level administrative leadership staff. Duties will be high complexity.
Education:
Required: High school diploma or equivalent
Experience:
Required: 5 years of experience
Certifications:
Not Applicable
Physical Demands:
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Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
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