POSITION SUMMARY:
The Human Resources Director (HRD) is responsible for strategic workforce planning, as well as the day-to-day HR Operations. He/she focuses on the acquisition, development and culture of the best talent, critical drivers to achieve the goal of becoming the best place to work in health care. The HRD proactively works with leadership to manage the people metrics with the expected outcomes of minimal turnover, effectively managed SWB expense, high employee engagement, high quality patient care, and excellent experiences for all patients, visitors, physicians and employees. This person will partner with the Market Presidents, Region Vice Presidents, Administrators and Business Office Managers to ensure alignment (where appropriate) with policies and salary administration.
JOB DESCRIPTION:
This position provides overall human resource generalist support across all areas of Human Resources in the home office.
Specific responsibilities include, but are not limited to:
- Leading the implementation of human resource programs and initiatives
- Goal/Performance Management
- Process/tools.
- Manager and employee training
- Goalsetting, mid-year reviews, year-end evaluations
- Leadership/People Management
- Personal coaching of senior managers on people challenges
- Facilitating training
- Giving constructive, actionable, behavioral feedback
- Conflict management
- Performance management of low performers
- Coaching/developing people.
- Talent Planning/Assessment
- Training/coaching/leading process by function
- Leading calibration sessions by department/sub-group and roll up to organizational level.
- Identifying specific pipeline gaps and training needs
- Following-up with managers on specific 'to-dos' at individual and departmental levels
- Individual Development Planning
- Process/tools.
- Training of managers and employees
- 360 Feedback
- Process/tools.
- Training of managers and employees
- Service-Level Agreements
- Overseeing and leading SLA process
- Employee Handbook/Policies/Procedures
- Thoroughly reviewing and modifying as appropriate
- HR Tools/Forms/Processes/Best Practices
- Building central online resource (Employee Resource Center)
- Oversight of Employee Relations Specialist ('triage' person)
- Outsourcing Leave Management
- Identifying vendor, working with Payroll & Benefits to transition, and communicating with and training home office and field
- Identifying manager capability gaps and developing training and coaching to address such gaps.
- Ensuring ER Specialist role does not remove responsibility for decision-making from managers.
- Providing ER support for field leadership as needed
- Outsourcing Leave Management
- Leadership Survey
- Helping leaders set improvement targets and develop specific action plans.
- Following-up to ensure communication, action-planning, and implementation occurs for all departments and functions.
- Success Profile
- Roll out training to managers.
- Supporting integration of the tool into the manager decision-making process for candidates
- Recognition
- Overseeing and maintaining Service Anniversary Recognition Program
- Overseeing Home Office Recognition Program
REQUIRED SKILLS:
Candidates for this position must possess:
- Bachelor's degree or equivalent work experience.
- A solid working understanding of core HR tools, resources, structure, processes
- Demonstrated ability to design, develop, align the organization, and lead the implementation of projects and initiatives.
- Demonstrated ability to build relationships and trust with employees and leaders.
- Demonstrated ability to influence senior leaders.
- Demonstrated ability to anticipate and proactively provide/propose solutions.
USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
#LI-EM3
FUNCTIONAL EXPECTATIONS & REQUIREMENTS:
Specific responsibilities include, but are not limited to:
Leading implementation of human resource programs and initiatives
- Employee Relations
- Performance Management
- HR Core Process Delivery
- HR Administration
- Recruitment/Retention
- Onboarding
- Support HR strategic projects as needed
Goal/Performance Management
- Process/tools
- Manager and employee training
- Goal-setting, mid-year reviews, year-end evaluations
- Leadership/Management
Facilitating training
- Giving constructive, actionable, behavioral feedback
- Conflict management
- Performance management of low performers
- Coaching/developing people
Talent Planning/Assessment
- Training/coaching/leading process by function
- Identifying specific pipeline gaps and training needs
- Following-up with managers on specific 'to-dos' at individual and departmental levels
- Recruitment/retention programs
Individual Development Planning
- Process/tools
- Training of managers and employees
Service-Level Agreements
- Overseeing and leading SLA process
Employee Handbook/Policies/Procedures
- Thoroughly reviewing and modifying as appropriate
Employee Relations
- Providing ER support for field leadership as needed
Leadership Survey
- Helping leaders set improvement targets and develop specific action plans
- Following-up to ensure communication, action-planning, and implementation occurs for all departments and functions
Qualifications
CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS
Experience of at least five to seven years in a top HR position
Solid working understanding of core HR tools, resources, structure, processes
Demonstrated track record of driving high organizational performance and high employee engagement
Demonstrated ability to design, develop, align the organization, and lead the implementation of projects and initiatives
Experience as Change Agent preferred
Strategic leader able to build trust quickly with senior leaders, stakeholders, and staff members
High emotional intelligence is required
Ability to drive operational excellence including delivering flawlessly on the human resources fundamental elements
Thought leader with stellar critical thinking abilities
Ability to anticipate and proactively provide/propose solutions
High business aptitude
Experience in a union environment
Comfortable with ambiguity and able to operate in such environment
Education/Certifications
BS degree in Business, HR Management or related field strongly recommended
Master’s degree or SPHR preferred
Professional Attributes
A solid strategic thinker, with strong operational focus, good judgment and detail-oriented perspective.
A well organized, decisive and self-directed individual with a strong ability to develop an organizational culture that fosters teamwork.
Excellent work organization skills, ability to appropriately set priorities, and manage multiple demands.
The ability to communicate effectively with diverse groups and to deliver high quality written and verbal presentations. Excellent oral and written presentation skills, as well as strong PC skills.
Must listen actively and accurately, encourage input from others. Must coach and correct constructively to improve the performance of team members.
Provide clear directions. Maintain an ongoing dialogue with employees to ensure continual progress. Bring out the best in employees.
Interpersonally savvy, relating well to diverse groups of people throughout the organization. Able to build rapport and form constructive relationships.
Excellent at team building and motivating people. Skilled at accomplishing goals through others. Proficient at being a teacher, mentor and coach.
Ability to earn the trust of co-workers, maintain confidences, and put the organization’s interest above one’s self.
Personal Attributes
A high-energy individual with a strong work ethic and high expectations for performance. A person who leads by example, and sets strong professional and personal standards for every activity.
Someone who values employees at all levels, treating all with dignity and respect. An individual who is able to relate easily to people from all walks of life; empathetic and compassionate.
Self-confident and assured with significant presence and charisma, but with a balanced ego.
An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and the medical staff.
An individual with a contagious passion for his/her work.
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