Job Summary
Supervises and coordinates hospital activities with emphasis upon communications, patient throughput, patient experience, rounding for quality, safety and operational efficiency, performance improvement activities, service recovery, and compliance with regulatory requirements interacting with nursing and hospital teammates in daily operations. Authorized to act as the administrative designee on behalf of and in cooperation with Administration responding to immediate needs or as requested by the Administrator-On-Call to investigate or respond to requests for information, follow-up or assistance with complaint investigations or emergency events. Promotes a safe environment and performs all related job responsibilities in a safe manner. Maintains clinical and professional competency in the supervision of patient care.
Essential Functions
- Communicates administrative problems and actions taken to the respective nurse leader, Administrator-On-Call when appropriate, and/or the appropriate senior administrative leader Rounds on all units to assess overall efficiency and productivity and gain insight into patient care, teammate, and physician satisfaction and appropriateness of patient care.
- Guides the staff in understanding and compliance with state and federal laws concerning healthcare services and practice, compliance with the Nursing Practice Act, and company policies and procedures
- Assists with coordination of communication at regular intervals throughout the shifts via huddles, rounds, or other types of meetings to exchange information and promote dialogue
- Assists with appropriate utilization of resources to meet patient care needs
- Supervises the performance of nursing personnel, identifies problems, initiates corrective action, and communicates/provides documentation of actions/investigative findings to the appropriate department manager, Nurse Leader and/or the Administrator-On Call
- Provides advice and assistance to nurses in administering new or unusual treatments or medications, interprets policies and procedures for teammates, patients/families, and visitors, and responds and assists with emergencies
- Coordinates shift management of patient flow/throughput including participation with patient placement meetings/huddles or other departmental meetings to accommodate and plan for new admissions/transfers throughout the shift as well as working with interdisciplinary teams to facilitate timely admissions and discharges
- Monitors staffing for the current and upcoming shifts through continuous assessment of volume/acuity needs utilizing resources such as the Float Pool and PRN personnel or reallocation of personnel when indicated to assist in provision of appropriate staffing resources
Physical Requirements
Work requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must speak and understand English fluently. Intact sense of sight, hearing, smell, & touch. Finger dexterity. Critical thinking & ability to concentrate
Education, Experience and Certifications
Graduate from an accredited School of Nursing. Current RN licensure in appropriate state. Two years nursing experience preferred. Previous management experience preferred. BSN required. RN candidates for external hire or internal promotion without BSN must be enrolled in a BSN program within 1 year of hire/transfer date and must complete program within 3 years of enrollment in the program. BLS required per policy guidelines. CPI certification required within 90 days of hire date. Appropriate professional certification (either clinical or leadership) is required within 1 year of eligibility for professional certification exam.
Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.
We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.
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