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Business Office Manager Atrium Health MMP Orthopedic Services FT at Atrium Health
, United States
Job Descrption
Job Summary
Manages daily operations of the assigned Ambulatory Care Practice sites. Achieves outcomes consistent with the organizational mission, philosophy, goals and objectives. Directs and coordinates the office administration functions of the office and supervises staff at multiple locations. Maintains professional competency in the application of the principles of management.
Essential Functions
- Acts as a liaison between administration, staff, physicians, and external agencies operating within the Practice.
- Assumes responsibility and leadership for all personnel in assigned areas. Ensures staff assignments are appropriate, based on available staff and clinic needs. Responsible for ensuring daily activities of staff is completed in the most efficient and professional manner.
- Completes evaluations on all staff in a timely fashion and ensures adequate job descriptions, policies and procedures are established and updated as needed.
- Coordinates the staffing of all areas of responsibility, including the recruitment, hiring, cross-training, and assignment of staff to ensure appropriate levels of qualified staff at all offices on a day to day basis.
- Ensures staff are trained in their job functions and trained when new regulations and requirements are established.
- Maintains records and coordinates repairs as appropriate through maintenance or Property Management. Maintains confidentiality regarding patient visits, medical information, employees and clinic business.
- Manages and oversees all clinic related inventory, including but not limited to, medial supplies and equipment, linens, and clerical supplies.
- Monitors customer satisfaction with office services and provides office staff with the knowledge and resources that they need to satisfactorily resolve customer service issues. Serves as a resource for difficult issues.
- Ensures billing and filing of insurance by Central Billing Office (Professional billing) and System Billing Office (Technical or Facility billing) is completed accurately and in accordance with requirements of third party intermediaries.
Works in a fast paced office environment. Work requires long periods of sitting and reaching in front of body to operate telephone, typewriter, computer, copier, and fax machine. Must be able to lift up to 50 lbs occasionally. This position requires to walk lengthy distances between the System's buildings and departments. Bending and pivoting will be required frequently to perform filing and office activities. Reaching overhead will be required occasionally. Essential requirements include frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close up ranges (24 inches).
Education, Experience and Certifications
Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.
We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.
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