JOB SUMMARY: Under general supervision, performs patient scheduling and check-out duties. Also responsible for higher-level tasks such as transaction editing system (TES) duties, medical coding, lead responsibilities, and financial coordination.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent
- Three years of clerical experience, including six months at the Patient Scheduling Coordinator level or equivalent
LICENSURE, CERTIFICATION, and/or REGISTRATION:
- Must complete certification program and maintain accuracy standards
- BCLS certification required within 30 days of hire
ESSENTIAL FUNCTIONS:
- Schedule clinical appointments for new and returning patients using the IDX system, prioritizing with discretion.
- Coordinate extensive laboratory work and diagnostic testing for patients.
- Make judgments over the phone regarding patient appointment urgency.
- Coordinate among physicians, patients, nurses, and testing laboratories to ensure necessary tests are performed and paperwork completed.
- Coordinate inpatient testing.
- Prepare patient charts prior to visits.
- Address inquiries, issues, and complaints, practicing excellent customer service.
- Assist in training less experienced personnel.
- Process TES files and perform medical coding.
- Coordinate surgeries, obtain precertification, and ensure patients have necessary information.
- Perform financial duties such as insurance authorization and billing assistance.
- Complete required educational programs and attend departmental meetings.
- Perform other related duties as necessary.
SKILLS/QUALIFICATIONS:
- Knowledge of third-party payer requirements and basic ICD-9 and CPT coding
- Data entry accuracy of 5000 kph with a 3% or less error rate
- Ability to work independently in a clinical setting
- Ability to multitask
- Experience with IDX, Medipac, and LastWord
- Experience with managed care or health insurance companies
- Strong customer service focus
WORK ENVIRONMENT:
- Well-lighted, well-ventilated medical office environment
PHYSICAL REQUIREMENTS:
- Standing, walking, sitting, bending, reaching with arms, finger and hand dexterity, talking, hearing
- Lifting, carrying, pushing, and/or pulling up to 100 lbs.
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
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