The successful candidate will perform a mixture of operational and development activities supporting Next's Retail Estate
About the Team
Working in a team of 5, you will be supporting both our head office and multi-site IT estate that in turn service our 700+ retail stores.
About the Role
In this role, you will work with a variety of on-premise technologies that are used to ensure our retail stores and their wider business functions operate correctly and optimally.
You’ll get involved with the estate-wide deployment of our in-house developed retail software, provide third-line infrastructure support to our retail systems and deliver IT and business driven projects.
As Next IT continues its journey into Cloud and hybrid solutions, you will progressively assist future activities that look to understand and utilise the Microsoft Azure cloud.
Operational activities include proactive system monitoring, incident management and resolution, change/problem/request management, disaster recovery, capacity management and software deployments.
Development activities include delivery of new infrastructure platforms and solutions that meet Next’s business and security requirements. You will use a combination of physical, virtualised and cloud platforms to design, build and deploy infrastructure and supporting systems.
Maintain all documentation for our systems ensuring they are up to date, incorporating standard processes, maintenance and DR.
There are flexible working options available with this role, including home working
Essential Criteria
- Experience of supporting a multi-site enterprise IT environment and providing third line support of servers, workstations and peripherals.
- A track record in developing, implementing and maintaining a resilient Windows Server infrastructure. This includes Active Directory, Site Topologies, DNS and DHCP.
- Windows Failover Clustering experience.
- PowerShell scripting knowledge and scripted automation experience.
- Internet Information Services (IIS).
- SQL Server
- O/S build, software deployment and security patching using Microsoft SCCM
- Proactive system monitoring using Microsoft SCOM.
- Experience of managing Android based devices using MDM software.
- Experience of developing and supporting Microsoft Hyper-V clusters.
- Experience of IT change management and configuration management processes.
- A strong technical background
- Talent for solving problems
- Ability to plan and prioritise a busy workload
Desirable Criteria
- Industry recognised qualifications such as MCP, MCSE.
- Experience of Microsoft Azure cloud technologies.
- Experience of SureMDM Mobile Device Management.
- Cisco Meraki Cloud Networking experience.
- HP/Dell Server Hardware Experience.
- Experience of IT estates in a retail environment.
- An understanding of Agile software development methodologies.
- Project management & planning principles.
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