We have a very exciting opportunity to join our eCommerce Total Platform team, as an eCommerce Trading Assistant!
Total Platform at Next is an exciting new business-to-business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments.
Working as an eCommerce Trading Assistant, you will be responsible for the relationship between Next and one of our brand partners. You’ll be an ambassador for the brand and assisting in the day to day running of the brand across all Next platforms.
You will support the Total Platform Management team to help identify and develop new initiatives that champion the brand attracting new customers and improving the overall customer experience for our brand partner.
Good communication in this role is essential as you will be working closely with various internal teams such as UX, marketing, customer services and finance as well as external suppliers.
We can offer hybrid working, with part of your week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. (3 days office, 2 remote!)
About the role
- Continually review information on sales, bestsellers & key online metrics to summarise performance trends.
- Educate yourself to know and understand the customer, across all sales channels, in the UK and internationally.
- Collaboration with colleagues and teams to test and learn what the customer wants. Ensure your recommendations have the customer’s needs and wants at the forefront to deliver an increase in sales in the UK and internationally.
- Translates ideas into practical solutions that improve performance.
- Build a close understanding of the trading calendars & customer shopping behaviours in all markets and sales channels
- Share business knowledge quickly and develop a good understanding of business priorities.
- Identify improvements and developments of internal and external processes with a constant view of improving service and profitability.
- Support to champion additional online functionality and features that will grow sales in all markets
- Support in the execution of key strategic opportunities; liaising with internal and external stakeholders in order to get the job done.
- Attend all relevant internal meetings relating to the account
- Participates in productive meetings that focus on the task in hand.
- Accurate administration of key business documents required both internally and externally.
About you
- Display a clear sense of vision, direction and belief
- Perseverance and a desire to succeed
- Keen interest in fashion, online and awareness of the latest trends.
- Is good at influencing to win support for positive change and new ideas
- Excellent communication skills with the ability to present to a range of audiences.
- Experience of working within an eCommerce trading department is desired but not essential
- Comfortable with national travel from time to time.
- A passion for creating solutions with a positive attitude to change.
- Excellent analytical skills and an informed, evidence-based approach.
- Highly motivated and hardworking with a professional attitude, who is able to work under pressure in a fast paced environment.
- Is able to accurately identify own development needs and is open to learning
Benefits
- Annual company performance based bonus
- Sharesave scheme
- Pension 3% Employer/ 5% Employee
- 25 days holiday plus bank holidays (can also buy/sell up to 3 days)
- 25% staff discount and free next day delivery to desk for online purchases
- Fantastic restaurant, coffee shop and juice bar all onsite at head office
- Free car parking
- Outstanding subsidised Nursery onsite at head office
- Staff shop onsite at head office
- Gympass
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