Salary: Base pay is £16.04** per hour plus an additional £1 per hour when working weekends
**Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Language Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts available:
- Sunday 7am to 3pm, Monday to Wednesday 11am to 7pm & Thursday 11am to 6.45pm (36 hours per week)
- Sunday 10am to 6pm, Monday 11am to 6.45pm & Tuesday to Thursday 11am to 7pm (36 hours per week)
Location: Hybrid working - 2 days a month at our Manchester Arndale contact centre hub
Training: Onsite training, 4 weeks Monday to Friday
Our International department currently trades in 130 countries worldwide with growing teams across our contact centres in Leicester, London, Manchester, Poland and Pune.
International Language Advisors play a vital and rewarding role in providing exceptional service to our customers all over the world whenever they need us.
What you’ll be doing:
As an International Language Advisor, you will provide exceptional services to our customers through inbound and outbound calls, emails and web chats whilst navigating through our computer systems.
You will use your excellent customer skills to build confidence with our customers and truly listen to their needs.
Using your keen eye for detail and your problem solving mindset, you’ll communicate the best course of action to leave our customer queries fully answered and resolved.
What we’re looking for:
With previous experience in customer service, ideally within a call centre or customer facing environment, you’ll be a team player with excellent communication skills with the ability to communicate in a confident, clear and friendly manner, working in a fast paced environment.
You will be fluent in English and Hebrew spoken and written and have good literacy and numeracy skills with
You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining positive and resilient.
What’s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
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