About Gagen MacDonald
Gagen MacDonald is a wholly-owned subsidiary of APCO.
For more than 25 years, Gagen MacDonald has partnered with some of the world’s largest, most complex, and most admired companies to navigate the human struggle of change. We transform companies by changing the employee experience through culture, communication, leadership, and design.
We are a people-focused consulting firm, and our passion is improving the employee experience — for everyone. We work with companies to create clarity from chaos by uniting employees around a single vision so they can achieve results and realize their future.
We are always seeking to meet curious, catalytic learners who are excited by the unknown and passionate about the role large companies can play in shaping a better world.
About the Role
We are seeking a Director, People Management & Client Delivery to serve as a senior counselor and a primary point of contact for clients, while helping the firm grow by generating new business opportunities, and leading and developing a talented team of consultants. This Is a senior level consulting role for someone who has passion for leading communication strategies that rally employees behind a shared purpose.
You will be part of a collaborative team that supports clients from the corporate office to the front line, leveraging an organization’s brand, culture, vision, and history to motivate and align employees to accomplish their business objectives.
The job can be based from one of the APCO U.S. offices or a home office and it requires some travel to client sites and company meetings.
What You'll Do
Join us and make a positive impact with some of the world's most admired brands using your expertise in internal communications, change management, employee engagement, mergers & acquisitions (M&A), business transformation and other types of large-scale organizational change.
You'll make an impact with our clients by
- Developing and leading client solutions and deliverables that meet highly complex project and client needs and result in successful and measurable strategy execution.
- Overseeing and leading project and/or account management activities to ensure execution on client requirements, managing teams on multiple projects and/or multi-disciplinary workstreams for projects of high complexity, size, and/or scale.
- Ensuring all work product outputs and deliverables adhere to Gagen MacDonald quality standards.
- Building, managing, and developing client teams and individuals by coaching and mentoring to grow technical expertise and interpersonal skills in their day-to-day work.
- Anticipating, managing, and resolving client issues and/or conflict resulting in mutually satisfying client and firm needs.
- Using your deep knowledge and mastery of technical skills to be regarded as an expert in your discipline by the client and your colleagues.
You'll make an impact with our teams by
- Leading the performance and development of team members by inspiring and empowering them to deliver great results.
- Providing career coaching and long-term professional development opportunities.
- Serving as a senior leader on one of our consulting teams, contributing to the team's overall success and providing strategic counsel to the team lead.
You'll make an impact at the firm by
- Driving business expansion, along with other senior leaders at the firm, by recognizing new opportunities within existing accounts; and developing new relationships with focus on Gagen's capabilities and expertise.
- Cultivating, expanding, and maintaining professional working relationships with clients, prospects, and industry leaders to identify business opportunities and ensure client satisfaction through regular relationship-building activities.
- Contributing to the firm's growth by generating new business and leading the development of proposals and RFP responses for multi-disciplinary engagements with new clients.
- Leveraging knowledge, market/industry insight, and experiences to enhance and evolve our thought leadership strategy and content as well as oversee and lead case study development, and review and/or author out blogs and white papers.
- Representing the firm at industry conferences, professional speaking engagements and recruiting events.
Company Values
Core Value: Our cause is our client’s success
Supporting values:
- We act with integrity, humility and kindness in everything we do.
- We are inspired by courage, passion and a sense of fun.
- We celebrate individuals and their contributions to the vitality of our firm.
- We build our community upon inclusive and collaborative teams, sustained through individual accountability.
Key Qualifications
- 12+ years of corporate, agency or consulting experience in strategic communication roles with a focus on internal communication, employee engagement, change management, culture change and/or leadership development. Experience consulting to global Fortune 500 corporations is preferred.
- Bachelor’s degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training. Advanced degree a plus.
- Demonstrated experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results.
- Experience working both independently and collaboratively while partnering across organizational functions.
- Experience building relationships and business by identifying and pursuing new opportunities with clients.
- Experience navigating large, complex organizations.
- Strong writing skills, especially the ability to articulate complex situations or topics simply and in an engaging style.
Compensation Range
In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $130,000-$180,000 per year. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift.
Careers at Gagen MacDonald and APCO
With our commitment to recruit, hire, promote and retain people who reflect the diverse communities in which we operate, APCO ensures our teams bring the best possible expertise and diverse perspectives to our clients. We embrace diversity of identity, experience and thought, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.
We are proud to be an Equal Opportunity Employer and encourage applications from all qualified candidates regardless of race, national origin, citizenship, native language, sex, gender identity or expression, sexual orientation, marital or parental status, religion, age, veteran status, neurodivergence, mental or physical disability, medical history, pregnancy, political belief or affiliation or any other characteristic protected by law.
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About APCO
APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.
Founded in 1984, with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.
Headquartered in Washington, D.C., APCO is comprised of strategic advisers, consultants and creators, working together across borders and functions, to provide services and expertise on financial, competitive, political and societal issues.
APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the health, energy, technology, transportation & infrastructure and food & consumer products sectors. For 40 years, the firm has provided public affairs, crisis & reputation, impact, corporate reputation and global solutions services.
APCO is renowned for its ability to champion clients’ interests and permission to operate, build their reputation and strengthen their standing. APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.
By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.
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