About the Role
In partnership with the General Manager, promotes a sales culture by motivating and inspiring others to achieve individual and team measurable goals. Manages Units Per Transaction, Average Trans, Conversion and Sales Per Hour. In partnership with the General Manager, provides leadership by analyzing Week To Date, Month To Date, Year To Date sales and develops action plans to drive top line sales. In partnership with the General Manager, reviews payroll budgets and P&L to ensure store’s contribution is on target. Ensures the individual and collective skills of the team are effectively utilized, building a strong People First culture. Prepares for future growth by identifying on-going personnel needs, actively recruiting and hiring top talent.
You’re excited about this opportunity because you will...
Sales Generation:
Ensures the sales floor is adequately staffed from a sales and tactical perspective, providing World Class Service
In partnership with the General Manager, analyzes business trends and creates/implements/communicates weekly plans to ensure Units Per Transaction, Average Trans, Conversion and Sales Per Hour goals are achieved. Develops/implements and manages outreach/clientele programs for associates to drive sales
Develops contests and other motivational programs to motivate associates to increase sales and raise team spirit
Ensures all associates complete ticket to leave and follows-up appropriately to increase store performance
Performs hourly reads, analyzing Units Per Transaction, Average Transaction, conversion and Sales Per Hour and manages staff productivity by developing/implementing strategies to meet and exceed sales
Manages the customer/associates experience, team-selling and coaching on the moment to increase productivity
Human Resources
Assesses associate personnel needs on a continuous basis and prepares for future growth by actively recruiting top talent at all levels
Manages ongoing training programs to ensure staff is trained in product knowledge, GUEST and operational systems
In partnership with the General Manager, identifies future leaders and mentors them by creating action plans to improve skill sets and increase scope of job responsibilities
Assesses associate performance and provides on-going feedback through one-on-ones, developmental plans and performance appraisals
In partnership with the General Manager creates and maintains an environment where all associates are treated fairly and with dignity in accordance with our People First Philosophy
Store Presentation
Ensures brand merchandising/display standards are maintained and that store is consistently replenished from back of house to front of house
Manages seasonal floor set implementation and seasonal merchandise updates through proper planning and business partnerships
Analyzes business trends, inventory levels and customer feedback with General Manager and makes appropriate merchandising/display adjustments
Manages markdowns and necessary product moves to ensure proper signage and placement
Communicates with General Manager inventory levels, markdowns and trends
Establishes and maintains a safe work environment and ensures ongoing training and awareness
Operations
Ensures all company policies and procedures are consistently followed
Works with General Manager and peers to develop best practices
In partnership with General Manager, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved
Uses critical thinking and is tactical and flexible in managing processes, routines and best practices to limit company exposure and loss
Controls payroll and manages store operating procedures including supply levels, courier costs, cash control and correct billing and coding. Ensures appropriate follow up
Manages inventory cycle counts
Ensures merchandise is properly packaged, ticketed and logged
Manages the flow of product to and from off-site locations
Ensures outside vendors and suppliers are following company Policies and Procedures
Supervises all client service issues including delivery/pick-up and resolution of outstanding issues through effective utilization of client information reporting system
Acts as a liaison between Customer Care Department and store to help resolve escalated issues
Maximizes store profit by aggressively managing inventory flow
Ensures all paperwork procedures are promptly and accurately completed
Why you will love working at Williams-Sonoma, Inc.
We’re a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We’re at the forefront of tech and retail, redefining technology for the next generation
We’re passionate about our internal and external clients and live/breathe the client experience
We get to be creative daily
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We have fun!
We’re excited about you because...
You have 2 + years as a retail manager
Proven ability to manage staff who exceed sales goals while maintaining payroll budgets
Ability to identify top talent, create teams and train/develop/retain great people
Ability to utilize critical thinking skills to identify challenges and action in a timely manner
Ability to allocate time and execute multiple tasks and competing priorities
Ability to effectively communicate, organize and lead
Ability to motivate and influence others through actions and examples
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Ability to develop strategies and execute successfully
Physical Requirements:
Ability to be mobile on the sales floor for extended periods of time.
Availability to work closing shift a minimum of three times per week, minimum of three Saturdays and two Sundays per month, annual inventory and entire holiday season (November through January).
Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
May require occasional overnight travel.
Benefits:
Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here’s a look at what you might be eligible for:
A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Location specific sample sales
A business casual work environment
San Francisco based bike share program
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored community involvement
Various discounts on local businesses
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
FOR SF ONLY:
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
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